Blog
Digital Transformation
Digital Technology Adoption Survey Findings
Digital Technology Adoption Survey FindingsThe CRM Team, in partnership with ITWeb, conducted a Digital Technology Adoption survey in May 2022 to find out how effectively South African companies and people are adopting technology in different industries. The survey...
Drive Change And Adoption Of Your Technology Investments
Drive Change And Adoption Of Your Technology InvestmentsThe CRM Team will be hosting a free webinar titled Adapting To Change: User Adoption & Technology, helping business leaders optimise their software investment through effective change management. This topical...
The CRM Team welcomes changes to the Microsoft Cloud Partner Program
The CRM Team Welcomes Changes To The Microsoft Cloud Partner ProgramMicrosoft continues to evolve its partner program and will be rolling out a new Microsoft Cloud Partner Program. This change reflects the vast transition of business operations to the cloud, and...
Inspirational
Resilient Women
Resilient WomenWomen's month serves as a lovely reminder of how courageous women are. It is important for today's young girls to know and understand that a woman can accomplish things that go beyond what they think is possible. Throughout history, it has been...
Women and Work: Then, Now and What The Future Holds
Women and Work: Then, Now and What The Future HoldsWhen I was eighteen years old, I majored in English Literature in my Senior high school year. As we read the poems, plays and novels I was often struck by how the world has been unfair towards women. I was often...
Women Who Do It All: Family, Home, and Career.
Women Who Do It All: Family, Home, and Career.South Africa will celebrate this year’s Women's Month under the theme: “Women’s Socio-Economic Rights and Empowerment: Building Back Better for Women’s Improved Resilience". As part of The CRM Team's August monthlong...
Dynamics 365 & Power Platform
Teams and Dynamics 365 – They go together like PB & J!
Teams and Dynamics 365 - They go together like PB & J!And that’s just part for the lunchbox of new tech reveals at Microsoft Inspire 2021. Microsoft recently held its annual Inspire conference – the tech giant’s annual release of all that’s new and innovative in...
Discover the new enhancements to Dynamics 365 for Marketing
Discover the new enhancements to Dynamics 365 for Marketing – Release Wave 1 2021 Markets are changing constantly. Buyers are too. That’s why the technology you use to reach, engage and connect with your customers needs constant evolution. With its new round of...
Microsoft Dynamics 365 – Ignites with new enhancements
Microsoft Dynamics 365- Ignites with new enhancements Microsoft Ignite 2021 took place from the 2nd to 4th March and was attended virtually by over 45,000 people around the world. Along with dozens of announcements there were a number of exciting enhancements made to...
AI & Data Analytics
How to use customer insights to your advantage
How to use customer insights to your advantage You know your business from the inside out. But what about from the outside in? Do you know how your customers experience your business? What they feel about your products and services? Whether your customer service works...
Better service from a bot? How A.I. is remaking customer service
Better service from a bot? How A.I. is remaking customer service For years, the human touch was considered the cornerstone of great customer service. Friendliness, a helpful attitude – it’s easy to imagine. But can machines augment this and help make customers even...
Automated and Amplified: Sales Meets A.I.
Automated and Amplified: Sales Meets A.I. Sales is evolving. Predictive and powerful, it’s no longer just speed that separates the best from the rest – it’s processing power. Today’s strongest sales engines are not only blisteringly quick – thanks to A.I. they’re now...
Thought Leadership
What is the Minimum Viable Product?
What is the Minimum Viable Product? Minimum Viable Product (MVP) is a commonly misunderstood term. This video is adapted from Crisp's blog by Henrik Kniberg explaining his, now famous, MVP drawing. His drawing shows up all over the place, in articles and...
5 reasons why Agile is better than Waterfall
5 reasons why Agile is better than Waterfall Waterfall methodology used to be the way all IT deployments were done. It worked, was reliable and suited IT professionals. But then the Agile revolution happened. In a changing world, speed and the agility now matter to...
Users are Key | CRM Implemenation
Users are Key 150 billion dollars. Wasted. In one year. That's how much companies around the world threw away on IT projects. We're talking ZERO return on their hefty investments. But it doesn't have to be this way. There's a secret that all successful companies know:...