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We Transform Customer Experiences Using CRM Software

Better marketing. Increased sales. Profitable service.

Unleash the Power of your Data with Dynamics 365

Unlock the hidden potential in your business through data. At The CRM Team we analyse and interpret your data to drive your business forward.

Tailored CRM Solutions:

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Driving data consolidation and powering strategic insights:

Microsoft Dynamics 365 & Sasfin Wealth

Towards a revenue-generating sales and service management platform:

Microsoft Dynamics 365 & ICON

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Vitality is boosting sales with Microsoft Dynamics 365

Find out how this innovative UK health and life insurer is doing this.

Improving service & relationship management: Microsoft Dynamics 365 & Astute

Your CRM journey starts here.

What is CRM?

Customer Relationship Management (CRM) is about blending technology and strategy to guarantee consistent customer experience.

Learn how to place your customers at the centre of your business.

Get Started

What does a CRM implementation look like?

The real value of CRM is having a solution that is tailored to your specific business strategy.

When it comes to deploying CRM, we can have you up and running in a matter of weeks.

See How

 

Will you get a return on your investment?

Learn how to increase your team’s use of CRM and access the benefits you were promised.

We run custom training to equip specific users.

Learn How

The Business Case for CRM

Investing in CRM makes great business sense. Don’t just take our word for it: have a look at the hard numbers from 362 companies. The stats are grouped according to three key CRM benefits: sales force automation, marketing automation, and customer service automation.

See Stats

 

What makes a successful CRM implementation?

The way to do get end users in early is to use an iterative deployment process. You produce a working version early (called a minimal viable product) and then run cycles of test and improve, test and improve etc. Depending on the project, it should take days to just a few weeks to get an MVP going.

Learn How

“Microsoft is a best fit for companies looking to disrupt their peers with AI and machine learning.”

Whatever Industry, we’ve got you covered

Microsoft Dynamics 365 intelligent business applications connect people, products, and data to improve your customer experiences and business processes.

With Dynamics 365, you can drive business results with next-generation, multi-channel applications that infuse artificial intelligence (AI), mixed reality, social, and mobile capabilities for rapid innovation.

CRM for Insurance

Equip your people with a complete view of policyholders. Build stronger client relationships.

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CRM for Media

Get a complete view of your customer. Build stronger customer relationships and improve your productivity.

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CRM for Manufacturing

Build better relationships with your vendors, distributors and retailers. Increase your forecast accuracy.

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CRM for Health

Create a more personalized patient experience, and helping patients access the right care with the right providers.

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Microsoft Dynamics 365 and the cloud

What are the benefits of Microsoft Dynamics 365 on Cloud?

Security, upgrades, maintenance, and system administration are all managed at Microsoft. This means you won’t need to spend time, energy or money managing a dedicated IT department. Always on and always mobile with the ability to add new users whenever it’s needed.

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Does Microsoft Office 365 work with Dynamics 365?

Yes! Every month, more than 85 million people are more productive thanks to Microsoft Office 365. Users can work from anywhere, at any time and across any device. Add Microsoft Dynamics 365 to your Office 365 subscription and transform the way you work with customers.

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All the CRM resources you need

Podcast

Blog

Video

eBooks

Transform your customer experience today!