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Cutting-edge, cloud-based technology solutions

IF IT CAN BE IMAGINED, IT CAN BE CREATED.

The Customer Engagement Experts

IF IT CAN BE IMAGINED, IT CAN BE CREATED.

We believe in the Magic of Software

IF IT CAN BE IMAGINED, IT CAN BE CREATED.

We are proudly part of the First Technology Group and a Microsoft Gold partner.
Download our Partner Certificate
here.

SERVICES

We implement The World’s Best Customer Engagement Technology.

That’s why we partner with Microsoft. And tailor the latest tech to work best for your business.
Bringing together tons of customer data with AI we create a single customer record – the Holy Grail of CRM – making it easier for all your teams to get unique insights, take action, automate repetitive processes and
engage your customers like never before

“Never doubt the magic of software”
An actual quote by Bill Gates and Chewbacca
Don’t believe us? Click here.

Unified Customer Data

The Holy Grail of CRM does exist, and we know just how to help you find it.

Create A Rich Customer Profile.

Hundreds of prebuilt connectors bring data together. AI then takes over to map, match and merge duplicates. As records update customer segments change and automate engagements. 

Marketing & Sales. Aligned.

More effective than ever. Even when they’re working from home. 

The best tools Marketing & Sales have ever had.

Marketing automation that creates personalised customer engagements at scale. That means only the best leads for your Sales team. And only the best tools to progress and close deals as forecasted. ​

Omnichannel Service

Beware: Multichannel customer service is not Omnichannel. Don’t be fooled! 

Make Customer Service as natural as a great conversation.

Start off with a Whatsapp message. Transition to a call. Flip over to a screen share. Overlay Augmented Reality (AR).  Close off with an automated email. Resolve the Ticket. Delight your customer.

“Bottom line is, we don’t have the primary function to make this project a success on our own. The CRM Team is someone who we can trust to do it.”
Julian Ziegenhardt – Santam

“In just seven months we saw an 87% increase in sales”

Keith Boyle – Head of D2C, Vitality

“Microsoft Dynamics 365 has the capability to integrate into existing backend systems. It is key to our digital strategy.”

Tinus VersterWealth Technology Strategist, Sasfin

“We went through multiple platforms until we came to the conclusion that the Dynamics 365 – The CRM Team combination was the correct one.”

Sean Kelly – Business Analyst, ICON

Industry

Knowledge and Expertise

Benefit from our in-depth knowledge of technology and our leading expertise in a wide range of industries.

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Microsoft Cloud for Financial Services provides capabilities to manage data to deliver differentiated experiences, empower employees, and combat financial crime while facilitating security, compliance, and interoperability.

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Microsoft Dynamics 365 for Insurance helps you grow revenue & improve customer satisfaction.

Convert leads to customers with a CRM solution specifically designed for the insurance industry.

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Strengthen your manufacturing business by connecting systems and data to anticipate change and minimize disruptions to reduce time to 
market—all while using real-time insights to build better customer relationships.

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Microsoft Cloud for Healthcare provides capabilities to manage health data at scale and make it easier for healthcare organizations to improve the patient experience, coordinate care, and drive operational efficiency, while helping support security, compliance, and interoperability of health data.

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Deliver unified, personalized, and seamless buying experiences for customers and partners. 

See a comprehensive view of your customers or partners on a unified commerce platform, respond to their needs across engagements, and foster lasting relationships while infusing intelligence across your sales operations with AI capabilities that improve customer and partner experience, drive greater ROI, and optimize business practices.

More Info

Contact us for more info.

Services

Solutions and Services we deliver

Our solutions and services are built to evolve and transform your business into
a successful growth story.

 

 

What’s New

Featured Insights

Enhance the customer experience Microsoft Dynamics 365 & First Group

With the help of The CRM Team, First Group was able to automate the manual processes they had in place and digitalize operations thanks to the implementation of Dynamics Marketing and Customer Insights, which enhanced efficiency and decreased manual administrative costs. The organization can now do something they have never been able to do before: receive a complete 360° customer view and observe how customers engage with the various divisions within the group.

The Five-Minute Guide to Dynamics 365 Marketing

Did you know the average consumer attention span is eight seconds? Research has shown that the average attention span has shrunk by nearly 25 percent between the years 2000 to 2015. Then, doesn’t it then make sense to tailor your marketing strategy to keep your customers and viewers as engaged as possible? Dynamics 365 Marketing may be your best bet. 

What Are The Top 5 Digital Transformation Trends

Over the last two decades, most global companies have had the luxury of digitising over time, so why is it such a buzzword in 2022? As technology changes, companies need to be agile enough to adapt to the changes. Digital transformation is not a once-off deal, it’s a process that’s constantly evolving.

Drive Change And Adoption Of Your Technology Investments

The CRM Team will be hosting a free webinar titled Adapting To Change: User Adoption & Technology, helping business leaders optimise their software investment through effective change management.

Delivering personalised experiences in times of change

In today’s digital economy, customers are continuing to set the bar higher and higher in terms of what they expect from the brands they interact with. Power that was once held by the providers of goods and services has now shifted to the customer – whose demand for a seamless and highly relevant experience at every interaction is driving a shift in the way organizations must operate.

Can Managers be friends in the workplace?

Friendships at work are typically seen as being beneficial. They are expected to bring people closer, create a feel-good environment and make it fun to come to work. But friendships can also create complexities and tensions for those inside and outside the circle.

In this episode, we discuss different nuances of friendship at the workplace and how individuals and managers can prevent situations from turning toxic.

 

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