Blog
Digital Transformation
Digital Technology Adoption Survey Findings
Digital Technology Adoption Survey FindingsThe CRM Team, in partnership with ITWeb, conducted a Digital Technology Adoption survey in May 2022 to find out how effectively South African companies and people are adopting technology in different industries. The survey...
Drive Change And Adoption Of Your Technology Investments
Drive Change And Adoption Of Your Technology InvestmentsThe CRM Team will be hosting a free webinar titled Adapting To Change: User Adoption & Technology, helping business leaders optimise their software investment through effective change management. This topical...
The CRM Team welcomes changes to the Microsoft Cloud Partner Program
The CRM Team Welcomes Changes To The Microsoft Cloud Partner ProgramMicrosoft continues to evolve its partner program and will be rolling out a new Microsoft Cloud Partner Program. This change reflects the vast transition of business operations to the cloud, and...
Inspirational
Resilient Women
Resilient WomenWomen's month serves as a lovely reminder of how courageous women are. It is important for today's young girls to know and understand that a woman can accomplish things that go beyond what they think is possible. Throughout history, it has been...
Women and Work: Then, Now and What The Future Holds
Women and Work: Then, Now and What The Future HoldsWhen I was eighteen years old, I majored in English Literature in my Senior high school year. As we read the poems, plays and novels I was often struck by how the world has been unfair towards women. I was often...
Women Who Do It All: Family, Home, and Career.
Women Who Do It All: Family, Home, and Career.South Africa will celebrate this year’s Women's Month under the theme: “Women’s Socio-Economic Rights and Empowerment: Building Back Better for Women’s Improved Resilience". As part of The CRM Team's August monthlong...
Dynamics 365 & Power Platform
What are the benefits of Microsoft Dynamics 365?
What are the benefits of Microsoft Dynamics 365? Nucleus Research found 64 per cent of companies using customer relationship management (CRM) consider it impactful or very impactful on their businesses. Sales teams displayed a 17 percent job satisfaction increase when...
Inside Microsoft Dynamics 365: The Benefits for Manufacturers
Inside Microsoft Dynamics 365: The Benefits for Manufacturers Do you want your manufacturing organization to take advantage of predictive analytics? If you answered yes, then get ready to learn about how Microsoft Dynamics 365 can help manufacturers. This article will...
Why Azure and Dynamics 365 are a perfect fit
Why Azure and Dynamics 365 are a perfect fit When you use Dynamics 365 in conjunction with Azure, you gain access to a number of benefits. These benefits can help streamline your business activities and improve our customer experience, bringing you an attractive...
AI & Data Analytics
Data, your differentiator in Financial Services
Data, your differentiator in Financial ServicesIt comes as no surprise that Covid-19 has been bad for the financial services industry in South Africa. In March 2021 Standard Bank reported a 51% decline in profit after tax and in October 2020 Nedbank estimated that...
How to use customer insights to your advantage
How to use customer insights to your advantage You know your business from the inside out. But what about from the outside in? Do you know how your customers experience your business? What they feel about your products and services? Whether your customer service works...
Better service from a bot? How A.I. is remaking customer service
Better service from a bot? How A.I. is remaking customer service For years, the human touch was considered the cornerstone of great customer service. Friendliness, a helpful attitude – it’s easy to imagine. But can machines augment this and help make customers even...
Thought Leadership
The CRM Story
What is CRM? HINT: It’s not just about software. Many people think that CRM is software. But it’s far more than that. Customer Relationship Management is about blending technology and strategy to guarantee great customer experience. Customers are at the centre of...
Building Profitable Relationships
Building profitable relationships - here’s what you need to know about relationship sellingI’m reaching out – but leads aren’t reaching back. Is it my approach? Is there another way to connect better or more meaningfully from the get-go – one I haven’t thought of?...
The CRM Maturity Journey
Where are you currently?Consistently great customer experience doesn’t happen overnight. It’s a journey. But it’s a journey you definitely want to be taking. How do we know? Because each stage you reach on the CRM maturity journey directly impacts your revenue....