Blog
Digital Transformation
The Neuroscience of Customer Experience (CX) & Digital Transformation
The Neuroscience of Customer Experience (CX) & Digital TransformationThere is a new CX balancing act—the need for digital and a want for human. After 15-years of doing retail mystery shops and lecturing Customer Experience (CX) at the Gordon Institute of Business...
A day in the life of a Delivery Manager
A day in the life of a Delivery ManagerA Delivery Manager in a company oversees the product delivery process for clients and developers. A Delivery Manager's essential duties are ensuring accuracy and timeliness, coordinating the developers, managing budgets and...
Digital Transformation & Customer Experience (CX)
Digital Transformation & Customer Experience (CX)Background In today’s customer-led business world, most businesses are not facing digital disruption – they’ve already been disrupted by Industry 4.0. In fact, digital tech and customer centricity is not a...
Inspirational
Microsoft Envision South Africa 2022
Microsoft Envision South Africa 2022 Microsoft Envision South Africa 2022 was no ordinary event! It was a terrific opportunity for Microsoft Partners and customers to get a first look at new features, enhancements, and innovations to transform your business into a...
Resilient Women
Resilient WomenWomen's month serves as a lovely reminder of how courageous women are. It is important for today's young girls to know and understand that a woman can accomplish things that go beyond what they think is possible. Throughout history, it has been...
Women and Work: Then, Now and What The Future Holds
Women and Work: Then, Now and What The Future HoldsWhen I was eighteen years old, I majored in English Literature in my Senior high school year. As we read the poems, plays and novels I was often struck by how the world has been unfair towards women. I was often...
D365 Business Applications
Are you delivering a connected customer experience?
Customer Engagement TrendsThe customer is the centre of every successful business, and digital technology allows you to interact with them in more ways than ever before. It is also important to remember that customers expect more as well. A lot more. Create a bad...
Why migrate to Dynamics 365 in the cloud?
Why migrate to Dynamics 365 cloud?The disruption and advancement we’re currently experiencing is largely because of the technology landscape that has changed, there's no going back. On-premise business solutions and costly infrastructure is something of the past. All...
The Benefits of Marketing Automation
The Benefits of Marketing Automation Marketing and sales strategies require some finesse in order to convert consumers into paying customers. Long gone are the days when you could cast your net wide in the hopes of catching one or two fish. Consumers are becoming more...
CDP & Customer Insights
Our vision for the Microsoft customer data platform
Our vision for the Microsoft customer data platformRealizing the Largest Benefits of Using Customer Data Platforms Customer Data Platforms (CDPs) are a modern solution to a modern problem: disconnected customer data. We’re currently living in a world full of data, but...
Customer Data Platform Growth Continues To Boom
Customer Data Platform Growth Continues To Boom Customer Data Platforms (CDPs) - The CDP market is booming, and it won't slow down any time soon. Customers are demanding more personalised interactions with brands, and brands who fail to meet these demands will likely...
Customer Data Platform
Transformation to Value: Customer Data Platform Marketing that lacks real-time data and client consent are referred to as Tone Deaf SPAM, and it is not only annoying but also unlawful under GDPR and POPIA regulations. I fell in love with customer data platforms (CDP)...
CRM
Are you delivering a connected customer experience?
Customer Engagement TrendsThe customer is the centre of every successful business, and digital technology allows you to interact with them in more ways than ever before. It is also important to remember that customers expect more as well. A lot more. Create a bad...
The Benefits of Marketing Automation
The Benefits of Marketing Automation Marketing and sales strategies require some finesse in order to convert consumers into paying customers. Long gone are the days when you could cast your net wide in the hopes of catching one or two fish. Consumers are becoming more...
Why marketing automation is important for every business – including yours
Why marketing automation is important for every business – including yours Many companies know the term “marketing automation”. But what, exactly, is it? In short, marketing automation is this: the digital tools that make marketing simpler and more effective. At a...
Customer Experience
How Data Plays A Role In Customer Experience
How Data Plays A Role In Customer Experience. Businesses can no longer just offer the best product or service at the best price and be done with it. Consumers are now choosing to spend their money with companies that provide the best Customer Experience. It is...
4 Tips to Raise Long-Term Customer Engagement
4 Tips to Raise Long-Term Customer Engagement Have you been wondering lately how to improve customer engagement? It's no surprise that most of us wish we could improve customer engagement within our companies. But how do we do it? Is there a secret ingredient to...
How to be a customer-centric company
How to be a customer-centric company In the simplest terms, customer centricity is about listening to and learning from your customers. It’s about leveraging the information and knowledge you have about your customers to guide your business in a way that is resonant...