Blog
Digital Transformation
The CRM Team welcomes changes to the Microsoft Cloud Partner Program
The CRM Team welcomes changes to the Microsoft Cloud Partner Program Microsoft continues to evolve its partner program and will be rolling out a new Microsoft Cloud Partner Program. This change reflects the vast transition of business operations to the cloud, and...
The Digital Technology Adoption survey goes live
The Digital Technology Adoption survey goes live On the 4th May, we launched a survey on the state of digital technology adoptionin South Africa The CRM Team partnered with ITWeb to conduct a survey on the state of digital technology adoption in South Africa....
Dynamics 365 and Power Platform 2022 releases
Dynamics 365 and Power Platform 2022 releases Businesses constantly face new challenges and the pace keeps increasing. As priorities change and new opportunities emerge, the future of every business depends on how well it can empower its teams to adapt and innovate....
D365 Business Applications
What are the benefits of Microsoft Dynamics 365?
What are the benefits of Microsoft Dynamics 365? Nucleus Research found 64 per cent of companies using customer relationship management (CRM) consider it impactful or very impactful on their businesses. Sales teams displayed a 17 percent job satisfaction increase when...
Inside Microsoft Dynamics 365: The Benefits for Manufacturers
Inside Microsoft Dynamics 365: The Benefits for Manufacturers Do you want your manufacturing organization to take advantage of predictive analytics? If you answered yes, then get ready to learn about how Microsoft Dynamics 365 can help manufacturers. This article will...
Why Azure and Dynamics 365 are a perfect fit
Why Azure and Dynamics 365 are a perfect fit When you use Dynamics 365 in conjunction with Azure, you gain access to a number of benefits. These benefits can help streamline your business activities and improve our customer experience, bringing you an attractive...
CDP & Customer Insights
Our vision for the Microsoft customer data platform
Our vision for the Microsoft customer data platformRealizing the Largest Benefits of Using Customer Data Platforms Customer Data Platforms (CDPs) are a modern solution to a modern problem: disconnected customer data. We’re currently living in a world full of data, but...
Customer Data Platform Growth Continues To Boom
Customer Data Platform Growth Continues To Boom Customer Data Platforms (CDPs) - The CDP market is booming, and it won't slow down any time soon. Customers are demanding more personalised interactions with brands, and brands who fail to meet these demands will likely...
Customer Data Platform
Transformation to Value: Customer Data Platform Marketing that lacks real-time data and client consent are referred to as Tone Deaf SPAM, and it is not only annoying but also unlawful under GDPR and POPIA regulations. I fell in love with customer data platforms (CDP)...
CRM
Why marketing automation is important for every business – including yours
Why marketing automation is important for every business – including yours Many companies know the term “marketing automation”. But what, exactly, is it? In short, marketing automation is this: the digital tools that make marketing simpler and more effective. At a...
8 key benefits of marketing automation
8 key benefits of marketing automation In a nutshell, marketing automation refers to all the digital tools that help marketers reach customers more efficiently, effectively and scalably. But what are the real differences between business that use marketing automation...
Drive personalized interactions with real-time customer journey orchestration
Drive personalized interactions with real-time customer journey orchestration Faced with a historic level of social and business disruption, companies have been forced to respond quickly and strategically to meet the challenge. To help address this challenge, and...
Customer Experience
How Data Plays A Role In Customer Experience
How Data Plays A Role In Customer Experience. Businesses can no longer just offer the best product or service at the best price and be done with it. Consumers are now choosing to spend their money with companies that provide the best Customer Experience. It is...
4 Tips to Raise Long-Term Customer Engagement
4 Tips to Raise Long-Term Customer Engagement Have you been wondering lately how to improve customer engagement? It's no surprise that most of us wish we could improve customer engagement within our companies. But how do we do it? Is there a secret ingredient to...
How to be a customer-centric company
How to be a customer-centric company In the simplest terms, customer centricity is about listening to and learning from your customers. It’s about leveraging the information and knowledge you have about your customers to guide your business in a way that is resonant...