Blog
Digital Transformation
The Neuroscience of Customer Experience (CX) & Digital Transformation
The Neuroscience of Customer Experience (CX) & Digital TransformationThere is a new CX balancing act—the need for digital and a want for human. After 15-years of doing retail mystery shops and lecturing Customer Experience (CX) at the Gordon Institute of Business...
Digital Transformation & Customer Experience (CX)
Digital Transformation & Customer Experience (CX)Background In today’s customer-led business world, most businesses are not facing digital disruption – they’ve already been disrupted by Industry 4.0. In fact, digital tech and customer centricity is not a...
Microsoft expands cloud services in South African data centres to drive growth and competitiveness
Microsoft expands cloud services in South African data centres to drive growth and competitivenessDynamics 365 and Power Platform are now generally available in Microsoft's enterprise-grade data centres in Johannesburg and Cape Town. Microsoft's move further...
Inspirational
Lessons Learned from Complex Dynamics Projects
Lessons Learned from Complex Dynamics Projects# IT Software, Dynamics 365, Dynamics 365 implementations, Integration challengesEmbarking on complex Dynamics projects can be a daunting task, as they often present unique challenges and complexities. As a Senior Dynamics...
Mariana Becerra’s Journey
Mariana Becerra's Journey: From Delivery Manager to Head of Operations at The CRM Team# IT Software, Delivery Manager, Operations, CareerIn a recent interview, Mariana Becerra, the newly appointed Head of Operations at The CRM Team, shared her thoughts and emotions...
From Passion to Action: Celebrating Youth Day
From Passion to Action: Celebrating Youth Day# IT Software, Youth, Gaming, Life Goals, ProgrammingYouth Day serves as a reminder of the importance of young people in this country. The impact of today’s young South Africans will be even more pronounced as they become...
Dynamics 365 & Power Platform
The Five-Minute Guide to Dynamics 365 Marketing
The Five-Minute Guide to Dynamics 365 Marketing Did you know the average consumer attention span is eight seconds? Research has shown that the average attention span has shrunk by nearly 25 percent between the years 2000 to 2015. Then, doesn't it then make sense to...
Tried-and-True Tips for Sales and Marketing Alignment
Aligning your sales and marketing teams has a direct impact on revenue. Here are tried and true tips to get the best out of your teams and ultimately, your business.
Dynamics 365 and Power Platform 2022 releases
Dynamics 365 and Power Platform 2022 releases Businesses constantly face new challenges and the pace keeps increasing. As priorities change and new opportunities emerge, the future of every business depends on how well it can empower its teams to adapt and innovate....
AI & Data Analytics
Our vision for the Microsoft customer data platform
Our vision for the Microsoft customer data platformRealizing the Largest Benefits of Using Customer Data Platforms Customer Data Platforms (CDPs) are a modern solution to a modern problem: disconnected customer data. We’re currently living in a world full of data, but...
How Data Plays A Role In Customer Experience
How Data Plays A Role In Customer Experience. Businesses can no longer just offer the best product or service at the best price and be done with it. Consumers are now choosing to spend their money with companies that provide the best Customer Experience. It is...
Customer Data Platform Growth Continues To Boom
Customer Data Platform Growth Continues To Boom Customer Data Platforms (CDPs) - The CDP market is booming, and it won't slow down any time soon. Customers are demanding more personalised interactions with brands, and brands who fail to meet these demands will likely...
Thought Leadership
POPIA Explained: Your 5-Minute Guide to SA’s New Data Privacy Law
POPIA Explained: Your 5-Minute Guide to SA’s New Data Privacy Law Has your inbox suddenly been flooded with mails all about POPIA, privacy and new legal changes? Ours certainly have been! Now that the dust has settled a little, we’re posting to clarify any remaining...
How to be a customer-centric company
How to be a customer-centric company In the simplest terms, customer centricity is about listening to and learning from your customers. It’s about leveraging the information and knowledge you have about your customers to guide your business in a way that is resonant...
Bill Gates and Chewbacca Believe In The Magic of Software
Bill Gates and Chewbacca Believe In The Magic of SoftwareIt was a Friday. The 27th of June 2008 to be exact. Bill Gates said, "10100011000" to everyone at Microsoft. That's "Bye" in binary for all the non-techies among you. It was his last day as CEO at Microsoft, and...