Blog
Digital Transformation
Are you delivering a connected customer experience?
Customer Engagement TrendsThe customer is the centre of every successful business, and digital technology allows you to interact with them in more ways than ever before. It is also important to remember that customers expect more as well. A lot more. Create a bad...
The 4 Hurdles To Jump in The Digital Adoption Race
Overcome the challenges of digital adoption and build a digital culture within the workplace through strategy, training and change management.
What Are The Top 5 Digital Transformation Trends
Companies are continuing to digitally transform their workforce. With these predictions, you’ll be set to deliver steady, high-value solutions to your customers.
Inspirational
Introducing Talhah Jeewa
Introducing Talhah Jeewa: Senior Solution Sales Professional at The CRM Team# IT Software, Sales, Sales Professional, Dynamics 365, Power Platform Meet Talhah, a young, passionate individual hailing from the vibrant city of Johannesburg, South Africa. Born with an...
Introducing Paul Mulder
Introducing Paul Mulder: Senior Solution Sales Professional at The CRM Team# IT Software, Sales, Sales Professional, AI, Technology EnthusiastMeet Paul Mulder, a seasoned sales professional with a passion for technology, outdoor activities, and making a positive...
Microsoft Envision South Africa 2022
Microsoft Envision South Africa 2022 Microsoft Envision South Africa 2022 was no ordinary event! It was a terrific opportunity for Microsoft Partners and customers to get a first look at new features, enhancements, and innovations to transform your business into a...
Dynamics 365 & Power Platform
The Five-Minute Guide to Dynamics 365 Marketing
The Five-Minute Guide to Dynamics 365 Marketing Did you know the average consumer attention span is eight seconds? Research has shown that the average attention span has shrunk by nearly 25 percent between the years 2000 to 2015. Then, doesn't it then make sense to...
Tried-and-True Tips for Sales and Marketing Alignment
Aligning your sales and marketing teams has a direct impact on revenue. Here are tried and true tips to get the best out of your teams and ultimately, your business.
Dynamics 365 and Power Platform 2022 releases
Dynamics 365 and Power Platform 2022 releases Businesses constantly face new challenges and the pace keeps increasing. As priorities change and new opportunities emerge, the future of every business depends on how well it can empower its teams to adapt and innovate....
AI & Data Analytics
Our vision for the Microsoft customer data platform
Our vision for the Microsoft customer data platformRealizing the Largest Benefits of Using Customer Data Platforms Customer Data Platforms (CDPs) are a modern solution to a modern problem: disconnected customer data. We’re currently living in a world full of data, but...
How Data Plays A Role In Customer Experience
How Data Plays A Role In Customer Experience. Businesses can no longer just offer the best product or service at the best price and be done with it. Consumers are now choosing to spend their money with companies that provide the best Customer Experience. It is...
Customer Data Platform Growth Continues To Boom
Customer Data Platform Growth Continues To Boom Customer Data Platforms (CDPs) - The CDP market is booming, and it won't slow down any time soon. Customers are demanding more personalised interactions with brands, and brands who fail to meet these demands will likely...
Thought Leadership
POPIA Explained: Your 5-Minute Guide to SA’s New Data Privacy Law
POPIA Explained: Your 5-Minute Guide to SA’s New Data Privacy Law Has your inbox suddenly been flooded with mails all about POPIA, privacy and new legal changes? Ours certainly have been! Now that the dust has settled a little, we’re posting to clarify any remaining...
How to be a customer-centric company
How to be a customer-centric company In the simplest terms, customer centricity is about listening to and learning from your customers. It’s about leveraging the information and knowledge you have about your customers to guide your business in a way that is resonant...
Bill Gates and Chewbacca Believe In The Magic of Software
Bill Gates and Chewbacca Believe In The Magic of SoftwareIt was a Friday. The 27th of June 2008 to be exact. Bill Gates said, "10100011000" to everyone at Microsoft. That's "Bye" in binary for all the non-techies among you. It was his last day as CEO at Microsoft, and...