Blog
Digital Transformation
What Are Some Trends in Improving Financial Services?
What Are Some Trends in Improving Financial Services? Did you know The Harvard Business Review conducted a study that showed 50 per cent of consumers would trust AI to provide financial services? The business and finances world is in constant evolution and you want to...
Digital Transformation and Customer Experience: A Deep Dive
Digital Transformation and Customer Experience: A Deep Dive Consumer habits have changed as a result of new, more accessible digital technologies. Businesses must now focus on providing more personalized services. These personalized services communicate with and...
How Microsoft Cloud Optimises the Customer and Employee Experience
How Microsoft Cloud Optimises the Customer and Employee Experience The concept of a digitally centralized cloud started in the 1960s. However, usability and access to cloud services have grown drastically in recent years. The Microsoft cloud allows us to store data...
Inspirational
Youth Month Special: Hearing from the Youth of The CRM Team.
Youth Month is tied in with remembering the young people who partook in the Soweto Uprising and celebrating the young people of today. To end off youth month, we spoke to the youngest member of The CRM Team, Johan Nel, to hear his thoughts on the present status of the young people of South Africa and what he trusts the future will bring for youngsters in this country.
Assimilating Change Management and Project Management
Assimilating Change Management and Project Management Resistance is futile… (A tribute to the “Trekkies” out there)When the Enterprise first engages the Borg, Locutus says: “Resistance – is futile. Your life, as it has been, is over… Strength is irrelevant. Resistance...
What is the future scope of digital transformation?
What Is Digital Transformation? Digital transformation is the operational, cultural, and organisational change of a company’s ecosystem. This is achieved by using smart integrated technologies and processes across every level and function of the organisation in a...
Dynamics 365 & Power Platform
Teams and Dynamics 365 – They go together like PB & J!
Teams and Dynamics 365 - They go together like PB & J!And that’s just part for the lunchbox of new tech reveals at Microsoft Inspire 2021. Microsoft recently held its annual Inspire conference – the tech giant’s annual release of all that’s new and innovative in...
Discover the new enhancements to Dynamics 365 for Marketing
Discover the new enhancements to Dynamics 365 for Marketing – Release Wave 1 2021 Markets are changing constantly. Buyers are too. That’s why the technology you use to reach, engage and connect with your customers needs constant evolution. With its new round of...
Microsoft Dynamics 365 – Ignites with new enhancements
Microsoft Dynamics 365- Ignites with new enhancements Microsoft Ignite 2021 took place from the 2nd to 4th March and was attended virtually by over 45,000 people around the world. Along with dozens of announcements there were a number of exciting enhancements made to...
AI & Data Analytics
Automated and Amplified: Sales Meets A.I.
Automated and Amplified: Sales Meets A.I. Sales is evolving. Predictive and powerful, it’s no longer just speed that separates the best from the rest – it’s processing power. Today’s strongest sales engines are not only blisteringly quick – thanks to A.I. they’re now...
Smart Talk: How artificial intelligence is reinventing customer service
Smart Talk: How artificial intelligence is reinventing customer service Today’s customers have high expectations. Hyerpersonalisation. Instant responses to queries. Omnichannel access. Intuitive interfaces. Immersive experiences. The companies that get it right reap...
Thought Leadership
What is the Minimum Viable Product?
What is the Minimum Viable Product? Minimum Viable Product (MVP) is a commonly misunderstood term. This video is adapted from Crisp's blog by Henrik Kniberg explaining his, now famous, MVP drawing. His drawing shows up all over the place, in articles and...
5 reasons why Agile is better than Waterfall
5 reasons why Agile is better than Waterfall Waterfall methodology used to be the way all IT deployments were done. It worked, was reliable and suited IT professionals. But then the Agile revolution happened. In a changing world, speed and the agility now matter to...
Users are Key | CRM Implemenation
Users are Key 150 billion dollars. Wasted. In one year. That's how much companies around the world threw away on IT projects. We're talking ZERO return on their hefty investments. But it doesn't have to be this way. There's a secret that all successful companies know:...