Blog
Digital Transformation
The Neuroscience of Customer Experience (CX) & Digital Transformation
The Neuroscience of Customer Experience (CX) & Digital TransformationThere is a new CX balancing act—the need for digital and a want for human. After 15-years of doing retail mystery shops and lecturing Customer Experience (CX) at the Gordon Institute of Business...
Digital Transformation & Customer Experience (CX)
Digital Transformation & Customer Experience (CX)Background In today’s customer-led business world, most businesses are not facing digital disruption – they’ve already been disrupted by Industry 4.0. In fact, digital tech and customer centricity is not a...
Microsoft expands cloud services in South African data centres to drive growth and competitiveness
Microsoft expands cloud services in South African data centres to drive growth and competitivenessDynamics 365 and Power Platform are now generally available in Microsoft's enterprise-grade data centres in Johannesburg and Cape Town. Microsoft's move further...
Inspirational
Lessons Learned from Complex Dynamics Projects
Lessons Learned from Complex Dynamics Projects# IT Software, Dynamics 365, Dynamics 365 implementations, Integration challengesEmbarking on complex Dynamics projects can be a daunting task, as they often present unique challenges and complexities. As a Senior Dynamics...
Mariana Becerra’s Journey
Mariana Becerra's Journey: From Delivery Manager to Head of Operations at The CRM Team# IT Software, Delivery Manager, Operations, CareerIn a recent interview, Mariana Becerra, the newly appointed Head of Operations at The CRM Team, shared her thoughts and emotions...
From Passion to Action: Celebrating Youth Day
From Passion to Action: Celebrating Youth Day# IT Software, Youth, Gaming, Life Goals, ProgrammingYouth Day serves as a reminder of the importance of young people in this country. The impact of today’s young South Africans will be even more pronounced as they become...
Dynamics 365 & Power Platform
What’s New In Dynamics 365 and Power Platform Breakfast Seminar
What’s New In Dynamics 365 and Power Platform Breakfast SeminarDue to lockdown restrictions, it has been two and a half years since we, The CRM Team, have been able to host an in-person event with customers and prospects. So, when the President announced that hard...
Why migrate to Dynamics 365 in the cloud?
Why migrate to Dynamics 365 cloud?The disruption and advancement we’re currently experiencing is largely because of the technology landscape that has changed, there's no going back. On-premise business solutions and costly infrastructure is something of the past. All...
The Benefits of Marketing Automation
The Benefits of Marketing Automation Marketing and sales strategies require some finesse in order to convert consumers into paying customers. Long gone are the days when you could cast your net wide in the hopes of catching one or two fish. Consumers are becoming more...
AI & Data Analytics
Get ready to revolutionise sales, marketing and CX with AI
Get ready to revolutionise sales, marketing and CX with AI# sales, marketing , AI, CX, ChatGPT, MicrosoftThere’s no holding back the tide of next-generation AI, and organisations need to start embracing it to stay ahead of the competition and meet consumer...
Artificial Intelligence (AI): 6 trends to watch for in 2023
Artificial Intelligence (AI): 6 trends to watch for in 2023In 2023, some fascinating artificial intelligence trends may be able to show tangible growth, according to artificial intelligence trendsetters. IoT and AI will lead to more advanced devices 2022 was a...
Customer Engagement Trends
Customer Engagement TrendsBrands are built on the success of their customer service. Instead of it being a responsive measure to deal with complaints, companies are learning to take personalised, empathetic customer care right to the heart of everything they do. This...
Thought Leadership
The Disadvantages of Not Using a CRM Software for Your Business
The Disadvantages of Not Using a CRM Software for Your Business Imagine running the business of your dreams, but you can't seem to get any sales or retain customers. Before you deem your business a failure, consider using CRM software. Then, you can manage multiple...
The Power of User Adoption
The power of User Adoption - A quick Google search defines inertia as "the tendency to do nothing or to remain unchanged," while Wikipedia defines it as "the resistance of any physical object to a change in velocity." This includes changes in the speed or direction of...
4 Tips to Raise Long-Term Customer Engagement
4 Tips to Raise Long-Term Customer Engagement Have you been wondering lately how to improve customer engagement? It's no surprise that most of us wish we could improve customer engagement within our companies. But how do we do it? Is there a secret ingredient to...