Blog
Digital Transformation
What Are Some Trends in Improving Financial Services?
What Are Some Trends in Improving Financial Services? Did you know The Harvard Business Review conducted a study that showed 50 per cent of consumers would trust AI to provide financial services? The business and finances world is in constant evolution and you want to...
Digital Transformation and Customer Experience: A Deep Dive
Digital Transformation and Customer Experience: A Deep Dive Consumer habits have changed as a result of new, more accessible digital technologies. Businesses must now focus on providing more personalized services. These personalized services communicate with and...
How Microsoft Cloud Optimises the Customer and Employee Experience
How Microsoft Cloud Optimises the Customer and Employee Experience The concept of a digitally centralized cloud started in the 1960s. However, usability and access to cloud services have grown drastically in recent years. The Microsoft cloud allows us to store data...
Inspirational
Youth Month Special: Hearing from the Youth of The CRM Team.
Youth Month is tied in with remembering the young people who partook in the Soweto Uprising and celebrating the young people of today. To end off youth month, we spoke to the youngest member of The CRM Team, Johan Nel, to hear his thoughts on the present status of the young people of South Africa and what he trusts the future will bring for youngsters in this country.
Assimilating Change Management and Project Management
Assimilating Change Management and Project Management Resistance is futile… (A tribute to the “Trekkies” out there)When the Enterprise first engages the Borg, Locutus says: “Resistance – is futile. Your life, as it has been, is over… Strength is irrelevant. Resistance...
What is the future scope of digital transformation?
What Is Digital Transformation? Digital transformation is the operational, cultural, and organisational change of a company’s ecosystem. This is achieved by using smart integrated technologies and processes across every level and function of the organisation in a...
Dynamics 365 & Power Platform
Marketing Automation is What Your Business Needs, Right Now
Marketing Automation is What Your Business Needs - Right Now $25 billion! If you are not part of this spend chances are your competition is! An April 2018 report from global research agency Forrester concluded: ‘As digital marketing complexity...
The Future of Field Service is Here
The Future of Field Service is Here Field service of the future is automated, autonomous and above all, connected. Actually, scratch that. That’s best-in-class field service of right now. In place of a call from a customer for servicing or repairs – an automatic,...
6 Ways Technology Can Supercharge Your Sales Process
6 Ways Technology Can Supercharge Your Sales Process Today’s marketplace is always on. And it’s always evolving. To keep up, leading-edge organisations are turning to technology. Why? Because technology drives market traction. Greater forecast accuracy, real-time...
AI & Data Analytics
Smart Talk: How artificial intelligence is reinventing customer service
Smart Talk: How artificial intelligence is reinventing customer service Today’s customers have high expectations. Hyerpersonalisation. Instant responses to queries. Omnichannel access. Intuitive interfaces. Immersive experiences. The companies that get it right reap...
Thought Leadership
Sales Managers: Do these 6 things in 2018
Sales Managers: Do these 6 things in 2018 Staying ahead of the competition is a must. Here's six things you need to be doing as a sales manager in 2018: 1. Get real-time data to make better decisions Gut-feel and experience are essential guiders of decisions in sales...
Sales Productivity: Buzzword or Revenue Killer
Sales Productivity: Buzzword or Revenue Killer Selling is competitive as ever. Many companies are feeling the pressure. If you don’t want to get left behind, there’s one number you need to focus on: 22. Pace Productivity Inc. has spent decades tracking...
Navy SEALs. Combat Leadership. And The Ongoing Campaign For Your Customer’s Heart.
Navy SEALs. Combat Leadership. And The Ongoing Campaign For Your Customers Heart. If you heard Navy SEALs on 947 Breakfast Xpress, 702 Money, or Cliff Central in the past few weeks, you'll know that Jocko Willink and Leif Babin were in South Africa to talk about...