Blog
Digital Transformation
Omni-channel vs Multi-channel. Is there a difference?
Omni-channel vs Mutli-channel. Is there a difference? The words multi-channel and omni-channel are often used interchangeably by experts and consultants alike, but is there a difference? We believe there is. Multi-channel refers to the fact that organisations...
Digital Transformation – Everything’s Changing
Digital Transformation - Everything's Changing evin’s face went white! He just realized he’d left his phone in the taxi. An older man at the bar was confused. ‘Is it insured?’ ‘Yes’ he replied. ‘Then why’s it a big deal?’ When people get more...
Microsoft | LinkedIn: Why competitors are *still* having sleepless nights.
Microsoft | LinkedIn - Why competitors are *still* having sleepless nights. It's been three short months. Satya Nadella, Jeff Weiner and Reid Hoffman stood outside the LinkedIn Headquarters in Mountain View, California and announced the third biggest tech acquisition...
Inspirational
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Dynamics 365 & Power Platform
4 Ways a CRM Solution Helps You Close Customer Service Cases Faster
4 Ways a CRM Solution Helps You Close Customer Service Cases Faster Customer service - the term calls to mind rows and rows of headset-wearing agents working through hundreds and hundreds of queries and, yes, complaints. They’re an operations director’s bugbear –...
What’s new in Dynamics 365 for Field Service
What’s new in Dynamics 365 for Field Service Microsoft Dynamics 365 for Field Service works in tandem with the Dynamics 365 Customer Service application to help organizations manage field-based service teams. The Field Service app includes these capabilities: Work...
What’s new in Dynamics 365 for Customer Service
What’s new in Dynamics 365 for Customer Service Dynamics 365 for Customer Service is a business application from Microsoft that is designed to empower agents to deliver fast, personalized service and support. With interactive dashboards, guided business process flows,...
AI & Data Analytics
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Thought Leadership
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