Blog
Digital Transformation
Are you delivering a connected customer experience?
Customer Engagement TrendsThe customer is the centre of every successful business, and digital technology allows you to interact with them in more ways than ever before. It is also important to remember that customers expect more as well. A lot more. Create a bad...
The 4 Hurdles To Jump in The Digital Adoption Race
Overcome the challenges of digital adoption and build a digital culture within the workplace through strategy, training and change management.
What Are The Top 5 Digital Transformation Trends
Companies are continuing to digitally transform their workforce. With these predictions, you’ll be set to deliver steady, high-value solutions to your customers.
Inspirational
Introducing Talhah Jeewa
Introducing Talhah Jeewa: Senior Solution Sales Professional at The CRM Team# IT Software, Sales, Sales Professional, Dynamics 365, Power Platform Meet Talhah, a young, passionate individual hailing from the vibrant city of Johannesburg, South Africa. Born with an...
Introducing Paul Mulder
Introducing Paul Mulder: Senior Solution Sales Professional at The CRM Team# IT Software, Sales, Sales Professional, AI, Technology EnthusiastMeet Paul Mulder, a seasoned sales professional with a passion for technology, outdoor activities, and making a positive...
Microsoft Envision South Africa 2022
Microsoft Envision South Africa 2022 Microsoft Envision South Africa 2022 was no ordinary event! It was a terrific opportunity for Microsoft Partners and customers to get a first look at new features, enhancements, and innovations to transform your business into a...
Dynamics 365 & Power Platform
What are the benefits of Microsoft Dynamics 365?
What are the benefits of Microsoft Dynamics 365? Nucleus Research found 64 per cent of companies using customer relationship management (CRM) consider it impactful or very impactful on their businesses. Sales teams displayed a 17 percent job satisfaction increase when...
Inside Microsoft Dynamics 365: The Benefits for Manufacturers
Inside Microsoft Dynamics 365: The Benefits for Manufacturers Do you want your manufacturing organization to take advantage of predictive analytics? If you answered yes, then get ready to learn about how Microsoft Dynamics 365 can help manufacturers. This article will...
Why Azure and Dynamics 365 are a perfect fit
Why Azure and Dynamics 365 are a perfect fit When you use Dynamics 365 in conjunction with Azure, you gain access to a number of benefits. These benefits can help streamline your business activities and improve our customer experience, bringing you an attractive...
AI & Data Analytics
Customer Data Platform
Transformation to Value: Customer Data Platform Marketing that lacks real-time data and client consent are referred to as Tone Deaf SPAM, and it is not only annoying but also unlawful under GDPR and POPIA regulations. I fell in love with customer data platforms (CDP)...
Customer Insights and why you need them
Customer Insights and why you need them In the competitive world of business today, customers expect a lot from businesses. Not only do they demand high-quality goods and services but they want high-quality experiences to accompany them. Customer insights are the...
Data, your differentiator in Financial Services
Data, your differentiator in Financial ServicesIt comes as no surprise that Covid-19 has been bad for the financial services industry in South Africa. In March 2021 Standard Bank reported a 51% decline in profit after tax and in October 2020 Nedbank estimated that...
Thought Leadership
The CRM Story
What is CRM? HINT: It’s not just about software. Many people think that CRM is software. But it’s far more than that. Customer Relationship Management is about blending technology and strategy to guarantee great customer experience. Customers are at the centre of...
Building Profitable Relationships
Building profitable relationships - here’s what you need to know about relationship sellingI’m reaching out – but leads aren’t reaching back. Is it my approach? Is there another way to connect better or more meaningfully from the get-go – one I haven’t thought of?...
The CRM Maturity Journey
Where are you currently?Consistently great customer experience doesn’t happen overnight. It’s a journey. But it’s a journey you definitely want to be taking. How do we know? Because each stage you reach on the CRM maturity journey directly impacts your revenue....