The Neuroscience of Customer Experience (CX) & Digital TransformationThere is a new CX balancing act—the need for digital and a want for human. After 15-years of doing retail mystery shops and lecturing Customer Experience (CX) at the Gordon Institute of Business...

A day in the life of a Delivery ManagerA Delivery Manager in a company oversees the product delivery process for clients and developers.   A Delivery Manager's essential duties are ensuring accuracy and timeliness, coordinating the developers, managing budgets and...

Digital Transformation & Customer Experience (CX)Background In today’s customer-led business world, most businesses are not facing digital disruption – they’ve already been disrupted by Industry 4.0. In fact, digital tech and customer centricity is not a...