Digital Transformation

Omni-channel vs Multi-channel. Is there a difference?

Omni-channel vs Multi-channel. Is there a difference?

Omni-channel vs Mutli-channel. Is there a difference? The words multi-channel and omni-channel are often used interchangeably by experts and consultants alike, but is there a difference? We believe there is.   Multi-channel refers to the fact that organisations...

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Digital Transformation – Everything’s Changing

Digital Transformation – Everything’s Changing

Digital Transformation - Everything's Changing evin’s face went white! He just realized he’d left his phone in the taxi. An older man at the bar was confused. ‘Is it insured?’ ‘Yes’ he replied. ‘Then why’s it a big deal?’ When people get more...

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Inspirational

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Dynamics 365 & Power Platform

What’s new in Dynamics 365 for Marketing

What’s new in Dynamics 365 for Marketing

    What’s new in Dynamics 365 for Marketing Dynamics 365 for Marketing is a leading marketing-automation application that is part of the Microsoft's Dynamics 365 platform of business apps. It delivers comprehensive capabilities for creating and running...

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What’s new in Dynamics 365 for Sales

What’s new in Dynamics 365 for Sales

What’s new in Dynamics 365 for Sales Microsoft's Dynamics 365 for Sales is a sales automation and forecasting business application that is part of the Dynamics 365 platform. It enables salespeople to build strong relationships with their customers, take actions based...

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Reduce costs. Sell more. Make your customers happier.

Reduce costs. Sell more. Make your customers happier.

Reduce costs. Sell more. Make your customers happier. Consistently great customer service is getting harder to achieve. Social media has enlarged a customer’s voice - good when companies are being praised, but damaging when they are being criticised. Since 2009, there...

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AI & Data Analytics

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Thought Leadership

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