Blog
Digital Transformation
Why marketing automation is important for every business – including yours
Why marketing automation is important for every business – including yours Many companies know the term “marketing automation”. But what, exactly, is it? In short, marketing automation is this: the digital tools that make marketing simpler and more effective. At a...
8 key benefits of marketing automation
8 key benefits of marketing automation In a nutshell, marketing automation refers to all the digital tools that help marketers reach customers more efficiently, effectively and scalably. But what are the real differences between business that use marketing automation...
A partnership to empower marketing for a brilliant customer experience
The CRM Team and Simple join forces! Empowering marketing, to deliver a brilliant customer experienceLondon and South Africa, March 04, 2021: The CRM Team, expert implementers of world-leading customer engagement technology, and Simple MRM Ltd, enablers of...
Inspirational
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Dynamics 365 & Power Platform
4 Ways a CRM Solution Helps You Close Customer Service Cases Faster
4 Ways a CRM Solution Helps You Close Customer Service Cases Faster Customer service - the term calls to mind rows and rows of headset-wearing agents working through hundreds and hundreds of queries and, yes, complaints. They’re an operations director’s bugbear –...
What’s new in Dynamics 365 for Field Service
What’s new in Dynamics 365 for Field Service Microsoft Dynamics 365 for Field Service works in tandem with the Dynamics 365 Customer Service application to help organizations manage field-based service teams. The Field Service app includes these capabilities: Work...
What’s new in Dynamics 365 for Customer Service
What’s new in Dynamics 365 for Customer Service Dynamics 365 for Customer Service is a business application from Microsoft that is designed to empower agents to deliver fast, personalized service and support. With interactive dashboards, guided business process flows,...
AI & Data Analytics
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Thought Leadership
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