Microsoft’s Preferred Partner in Africa and the Middle East for Dynamics 365 CRM Training & Certification

World-Class Microsoft Training

Get More Out of Your Dynamics 365 CRM Investment with Training

With only 53% of CRM implementations succeeding, make sure yours is one of them by keeping on top of your user adoption – the number one reason CRM implementations fail.

Microsoft Certification Training


Designed to help those who want to receive official Microsoft Dynamics certifications. This training incorporates exam prep,
as well as valuable real-world learning from our field-experienced trainers.


The CRM Team Official Courseware


Designed to solve common business problems. Our customised training ensures that you, and your colleagues,
maximise your productivity from your Dynamics 365 System.


Why our customers love us

Stephen Maduna

Stephen Maduna

Project Director, SAICA

“Most informative Microsoft CRM 2016 configuration and customization training sessions. Praise to the CRM Team and Mark for the vast knowledge and delivery of the training.”
Andre Dalen

Andre Dalen

CRM Team Lead, Liberty Life

“Such a high standard…the best CRM training we have attended to date.”

Michelle Ho

Michelle Ho

Solution Specialist, Strategix

“I attended training with The CRM Team and was completely blown away!  This is no ordinary training – this is life changing stuff that is being shared.  A very big thank you to The CRM Team for a truly outstanding training experience.”

Winstone Moyo

Winstone Moyo

CRM Consultant, Mint

“The training was extremely valuable and the demonstrators were extremely knowledgeable.”

CRM system adoption increases sales by up to 29%.
Learn how to use yours effectively.

Meet our trainers

Whether receiving training online, virtually or in-person,
you’ll benefit from the real-world experience of our trainers.

Mark James

Mark has been a Microsoft Certified Trainer for many years and has been training Dynamics since CRM version 4.0.

He specialises in Dynamics 365 end-user training and has trained across the UK, Africa, and the Middle East. Mark is proficient in Microsoft Dynamics 365: Sales, Service, Deployment, and Customization & Configuration.

Johan van Dyk

Johan has been a Microsoft Certified Professional for 15 years and a Microsoft Certified Trainer for 5 years. He has a BCom (Industrial Psychology) and BCom Honours (Human Resource Development).

He is also an Agile Master, Scrum Developer and Scrum Master, certified through SCRUMStudy. He trains on Microsoft Office, Microsoft Project, and Dynamics 365, as well as project management skills and has been training Microsoft Dynamics CRM for six years.


20 Countries & Counting!

The CRM Team’s world-class trainers have helped companies like yours in ten countries to date, including North America, Australia, Dubai, Turkey, Cameroon, Kenya and the UK.

With an average of 2 classes a day, 18 days a month, 11 months a year, for the last 10 years our trainers know how to deliver training that adds real value to your company.

Why not talk to us about your training needs, today?

Microsoft Certification training countries

Stay ahead of the curve

Get an advantage over the competition. Get your team trained by our expert trainers. Training opportunities are limited, so don’t delay.