Microsoft’s preferred partner in Africa and the Middle East

Specialised User Training

Who is this course for?

The audience typically includes system administrators, implementation consultants, system integrators, technical staff, functional consultants, partners, and project managers and support professionals. They assess a customer’s business needs and install, configure, deploy, and customize the application. 

 This course is also appropriate for sales staff who have a business software solutions background and want to demonstrate foundational understanding of the Microsoft Dynamics 365 application. 

What does this course cover?
  • Office 365 

  • Business Units 

  • Security
  • Teams 

  • Outlook

  • Mobile 

Who is this course for?

This course is intended for individuals who plan to implement, use, maintain or support Microsoft Dynamics 365 in their organization. A typical course will be made up of sales managers, sales directors and sales team leads. The goal of the course is to learn how to increase sales through predictive, accurate forecasting.

What does this course cover?
  • Sales Management Concepts
  • Manage Leads and Opportunities
  • Analise Reports and Sales
  • Power BI

Who is this course for?

This course is intended for individuals who plan to implement, use, maintain, or support the marketing features of Microsoft Dynamics 365 in their organizations. A typical audience is made up of marketing directors, marketing managers, marketing officers and consultants who want to demonstrate foundational understanding of the functionality. Through this course you will get a general working knowledge of the marketing functionalities, applications and features within Microsoft Dynamics 365.

What does this course cover?
  • Apply integrated marketing management (IMM) solution concepts
  • Create, track, and measure multichannel marketing communication
  • Generate and manage marketing leads
  • Automate marketing campaigns
  • Measure marketing performance and results
  • Manage marketing projects
  • Manage marketing finance

Need A Specialised
Training Course?
Let us know your CRM training requirements
and we will put together a tailored training
program for your company.