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Exam No. MB-200

Who is this course for?

This course is intended for individuals who plan to take the MB-200 exam. The audience is primarily responsible for configuring the system to meet client needs, perform design tasks related to implementing new features and functionality, as well as implementing and testing system changes.

What does this course cover?

  • Plan the functional design for solutions
  • Implement an application lifecycle management (ALM) process
  • Immigrate data and objects from legacy and external systems
  • Integrate the Power Platform with other systems
  • Manage the Power Platform environment

Exam No. MB-210

Who is this course for?

The audience typically includes sales and marketing professionals, sales managers, project managers, solution architects, and functional consultants. This exam is also appropriate for sales staff who have a business software solution background and want to demonstrate foundational understanding of Microsoft Dynamics 365 application.

What does this course cover?

Exam No. MB-220

Who is this course for?

The audience typically includes functional consultants with Marketing expertise. Candidates are responsible for implementing solutions that attract and convert leads, build brand awareness, standardize omnichannel messaging, and deliver marketing insights.

What does this course cover?

Exam No. MB-230

Who is this course for?

The audience typically includes sales operations managers, customer service managers, service schedulers, administrators, office managers, executives, partners, and consultants who want to demonstrate a foundational understanding of the application functionality. The exam is appropriate for those who are new to CRM but have a background in the business process as well as Microsoft Office..

What does this course cover?

Exam No. MB-240

Who is this course for?

The audience typically includes system administrators, implementation consultants, system integrators, technical staff, and support professionals..

What does this course cover?

See our other Dynamics 365 courses

Exam No. MB2-715
Who is this course for?
The audience typically includes network administrators, network managers, solution architects, functional consultants, partners, and project managers. This exam is also appropriate for sales staff who have a business software solutions background and want to demonstrate foundational understanding of the Microsoft Dynamics 365 application.
What does this course cover?
  • Create a Customer Organisational Structure
  • Administer the Microsoft Dynamics 365 Environment
  • Integrate Microsoft Dynamics with Other Applications
  • Manage Microsoft Outlook and Mobile Environments
Exam No. MB2-716
Who is this course for?
The audience typically includes system administrators, implementation consultants, system integrators, technical staff, and support professionals. They assess a customer’s business needs and install, configure, deploy, and customize the application.
What does this course cover?
  • Configure Microsoft Dynamics 365
  • Implement Dynamics 365 entities, entity relationships and fields
  • Create and manage Dynamics 365 solutions, forms, views and visualizations
  • Implement business rules and workflows
  • Much more
Exam No. MB2-717
Who is this course for?

The audience typically includes sales and marketing professionals, sales managers, project managers, solution architects, and functional consultants. This exam is also appropriate for sales staff who have a business software solution background and want to demonstrate foundational understanding of Microsoft Dynamics 365 application.

What does this course cover?
  • Create a Customer Organisational Structure
  • Manage Leads and Opportunities
  • Manage Relationship and Sales Analysis
  • Manage the Sale Process
  • Improve Sales Performance
  • Manage Customer Information
Exam No. MB2-718
Who is this course for?

The audience typically includes sales operations managers, customer service managers, service schedulers, administrators, office managers, executives, partners, and consultants who want to demonstrate a foundational understanding of the application functionality. The exam is appropriate for those who are new to CRM but have a background in the business process as well as Microsoft Office.

What does this course cover?
  • Manage Cases, the Knowledge Base and the Interactive Service Hub
  • Manage Queues, Entitlements and SLAs
  • Implement Service Management Analysis and Voice of the Customer Surveys
  • Manage the Unified Service Desk
  • Manage Dynamics Field Service and the Interactive Services Hub
Who is this course for?

The audience typically includes system administrators, implementation consultants, system integrators, technical staff, and support professionals.

What does this course cover?
  • Resource setup
  • Booking Setup
  • Work order setup
  • Inventory setup
  • Agreements and billing setup

Exam No. MB2-710

Who is this course for?
The audience typically includes system administrators, implementation consultants, system integrators, technical staff, and support professionals. They assess a customer’s business needs and install, configure, deploy, and customize the application.
What does this course cover?
  • Implement an online deployment
  • Manage Microsoft Dynamics CRM Online
  • Manage mobile device apps
  • Manage server-side synchronisation
  • Much more

See our CRM 2015 & 2016 courses

Exam No. MB2-713
Who is this course for?
This audience typically includes sales operations managers, customer service managers, service schedulers, administrators, office managers, executives, and consultants who want to demonstrate a foundational understanding of the application functionality.
What does this course cover?
  • Manage Microsoft Dynamics CRM components and the product catalog
  • Manage leads, opportunities, and sales
  • Manage metrics and perform sales analysis
  • Much more
Exam No. MB2- 714
Who is this course for?
This audience typically includes sales operations managers, customer service managers, service schedulers, administrators, office managers, executives, and consultants who want to demonstrate a foundational understanding of the application functionality.
What does this course cover?
  • Manage cases and the knowledge base
  • Manage queues, entitlements and service levels agreements (SLA’s)
  • Manage service scheduling
  • Work with FieldOne
  • Much more
Exam No. MB2-712
Who is this course for?
This course is intended for individuals who plan to take the MB2-712 exam. You will learn how to configure and customize Dynamics CRM. The audience typically includes implementation consultants, technical support technicians, and system administrators.
What does this course cover?
  • Configure Microsoft Dynamics CRM
  • Manage and implement Microsoft Dynamics CRM entities, entity relationships, and fields
  • Implement business rules and workflows
  • Much more
Exam No. MB2-706
Who is this course for?
The audience typically includes system administrators, implementation consultants, system integrators, technical staff, and support professionals who assess a customer’s business needs and install, configure, deploy, and customize the application.
What does this course cover?
  • Administer Microsoft Dynamics CRM
  • Administer Microsoft Dynamics CRM Online
  • Upgrade a Microsoft Dynamics CRM edition and redeploy Microsoft Dynamics CRM
  • Much more