Blog
Digital Transformation
Customer Engagement Trends
Customer Engagement TrendsBrands are built on the success of their customer service. Instead of it being a responsive measure to deal with complaints, companies are learning to take personalised, empathetic customer care right to the heart of everything they do. This...
Top ecommerce trends for 2023
Top ecommerce trends for 2023ECommerce is one of the most rapidly evolving industries in the world. In order to remain relevant and competitive, businesses must stay up to date with the latest eCommerce trends as well as the ever-changing expectations of their...
10 Tech Trends to Expect in 2023
10 Tech Trends to Expect in 2023With the pandemic accelerating digital transformation, 2022 was hit hard by the digital revolution. Technology is enabling more people than ever to stay connected both personally and professionally, putting pressure on the global...
Inspirational
Navigating the IT World with Farai Sibanda A Conversation on Professionalism and Adaptation
Navigating the IT World with Farai Sibanda: A Conversation on Professionalism and Adaptation# Information Technology, IT professional, Innovation, data security, functional consultantIn the ever-evolving landscape of Information Technology (IT), professionals play a...
National Coding Week: Unveiling the Code Maestro Jordan Masters
National Coding Week: Unveiling the Code Maestro: Jordan Masters# coding, software development, integrations and web development, OCR, game logic, machine learningIn the fast-paced world of coding and software development, there are few individuals who manage to stand...
Breaking The Barriers with The Powerhouse
Breaking The Barriers with The Powerhouse # Head of Marketing, Career, Women in IT, Women EmpowermentIn the realm of professional success, there are few stories as inspiring as that of Kubeshni Govender (Kesh), the dynamic Head of Marketing at The CRM Team. Kesh's...
Dynamics 365 & Power Platform
Introducing Microsoft Dynamics 365 Copilot
Revolutionizing Business Processes with Next-Gen AI: Introducing Microsoft Dynamics 365 Copilot# Dynamics 365, Microsoft D365, Dynamics CRM, Next-gen AI, Microsoft Dynamics 365 Copilot, AI-powered business processesMicrosoft Dynamics 365 Copilot: A Game-Changer in CRM...
2023 release wave 1 plans for Microsoft Dynamics 365 and Power Platform
2023 Release Wave 1 Plans for Microsoft Dynamics 365 and Power PlatformDynamics 365 and Power Platform 2023 Release Wave 1. Microsoft published its 2023 release wave 1 plans for Microsoft Dynamics 365 and Microsoft Power Platform on January 25. They comprise a...
Bringing innovation into focus across Dynamics 365 and Power Platform
2022 release wave 2 in action: Bringing innovation into focus across Dynamics 365 and Power Platform.Wave 2 of Dynamics 365 and Microsoft Power Platform 2022 was released in October. There are hundreds of enhancements, capabilities, and features included in this...
AI & Data Analytics
Harness the Power of Customer Data with Dynamics 365 Customer Insights
Harness the Power of Customer Data with Dynamics 365 Customer Insights # AI, marketing strategies, consumer preferences, 360 degree view, omnichannel, customer data Did you know that businesses that effectively use customer data are 23 times more likely to outperform...
Explore how AI and Microsoft Dynamics 365 transform sales procedures.
Explore how AI and Microsoft Dynamics 365 transform sales procedures. # AI, sales strategies, consumer preferences, sales processes, sales teams The sales sector is advancing at an unprecedented pace, driven by technological progress and evolving consumer preferences....
The Role of the Business Analysis Process in Successful Project Delivery
The Role of the Business Analysis Process in Successful Project Delivery # Business Analysis, Project Delivery, Strategic Goals, Solution Design The Business Analysis Benchmark Report by PMI indicates that organisations with strong business analysis practices...
Thought Leadership
A day in the life of a Delivery Manager
A day in the life of a Delivery ManagerA Delivery Manager in a company oversees the product delivery process for clients and developers. A Delivery Manager's essential duties are ensuring accuracy and timeliness, coordinating the developers, managing budgets and...
Teamed up for Success – IAMCP South Africa
Teamed up for Success- IAMCP South Africa The International Association of Microsoft Channel Partners (IAMCP) is a high trust community that bring Microsoft partners together. The IAMCP is dedicated to help Microsoft partners grow and broader their business...
Hybrid Work Environment: Challenges and Advantages
Hybrid Work Environment: Challenges and Advantages What exactly is a hybrid workplace? People perceive and apply hybrid working models in many ways. However, there is one unifying principle that underpins hybrid work: flexibility. Hybrid systems are inherently more...