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AI omnichannel and the right partner: futureproofing customer experience
In today’s competitive landscape, contact centers must evolve from cost centers into AI-driven growth engines. Partnering with The CRM Team, organizations leverage Microsoft Dynamics 365 Contact Center to deliver smarter, faster, and more personalized customer experiences—strengthening loyalty and driving efficiency at scale.
Avoiding Pitfalls and Ensuring Success in Dynamics 365 Customer Engagement Implementation
Implementing Dynamics 365 Customer Engagement can transform your organization — if done right. Learn how to avoid common implementation mistakes, choose the right methodology, and leverage tools like Azure DevOps for a smoother rollout and long-term success.
Customer Success Story Toyota Industries Corporation
Toyota Industries transformed global after-sales service operations by implementing Microsoft Dynamics 365 Field Service with IoT and Azure to improve efficiency and maximize uptime.
Customer Success Story Takeuchi
Takeuchi reduced equipment order creation time from three hours to ten minutes by implementing Experlogix CPQ integrated with Microsoft Dynamics NAV.
Customer Success Story Strongco
Strongco automated heavy equipment quoting and improved pricing accuracy by integrating Experlogix Configurator with Microsoft Dynamics CRM across its nationwide sales network.
MICROSOFT DYNAMICS 365 CASE STUDY: Sasfin Wealth
Sasfin Wealth transformed client engagement and data management by implementing Microsoft Dynamics 365 to consolidate client information, automate onboarding, and drive strategic insights.
Customer Success Story Mitsubishi Caterpillar Forklift Europe
Mitsubishi Caterpillar Forklift Europe improved customer satisfaction and operational efficiency by centralizing sales and service processes using Microsoft Dynamics CRM and dealer portal automation.
Towards a revenue-generating sales and service management platform Microsoft Dynamics 365 & ICON
ICON transformed advisor and customer engagement by implementing a scalable, revenue-generating sales and service management platform using Microsoft Dynamics 365.
Latest Insights on Microsoft Solutions
Read our latest Microsoft insights, exploring how Dynamics 365 and Copilot can empower smarter, data-driven business decisions.
Digital Transformation in Action: First Group + Microsoft Dynamics 365
First Group automated manual processes and digitalised operations through Microsoft Dynamics 365 Marketing and Customer Insights, implemented by The CRM Team. This transformation streamlined workflows, reduced administrative costs, and empowered the organisation with a full 360° customer view for the first time.
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