CRM Field Service SOLUTION

Boost productivity, improve cash flow and increase profitability.

Adopt an A.I. infused field service solution and you’ll be able to ensure that the right person, with the right parts, gets to the right place at just the right time.

Improve conversion rates
Optimised Scheduling

Fit in more appointments per day by assigning jobs intelligently. Machine learning ensures you optimise your scheduling.
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Improve conversion rates
Preventative Maintenance

Connect devices through the Internet of Things (IoT) and detect, troubleshoot, and resolve issues remotely and pre-emptively.
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Improve conversion rates
Real-Time Inventory

Manage inventory updates and stock history across locations, warehouses, depots, and vehicles in real-time.
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Improve conversion rates
Full Mobility

Improve first-visit resolution by equipping your field technicians with everything they need to complete the job on the first visit.
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“One of our goals was to create an exceptional customer experience. So, we implemented Dynamics 365 for Field Service. Now our customers are ecstatic and overjoyed, they even bake us brownies.”

Wes Johnson – Operations Director Michelin

 

See why a CRM field service solution is necessary

%

Of consumers are loyal to brands who offer low effort interactions.

%

Of business owners believe that improving field service management directly increases profit.

%

Of service organisations are unable to solve a service enquiry using a single application

“Dynamics 365 for Field Service covers end-to-end service, including capabilities not found in many competing solutions.”


Microsoft Dynamics 365

Microsoft Dynamics 365, the next generation of intelligent business applications.

Unifying CRM capabilities, they enable your organisation to grow, evolve and transform.

They ensure you can provide a consistent, excellent, customer experience – right across your organisation.

Better Together

  Field Service   +   Sales: Technicians can identify and create opportunities in the field for sales teams.

   Field Service   +     Customer Service: Accept customer concern calls through phone, email, social, or chat and then route the closet technician.

   Field Service   +    Marketing: Technicians can update customer information to deliver more personalized content.

Want to boost productivity, improve cash flow and increase profitability?

 

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