CRM Customer Service solution
Provide a true omnichannel experience
By adopting an A.I infused customer service solution you’ll support the full omnichannel. Your agents will have the resources they need to provide fast and effective service and deliver an exceptional customer experience.
“Since implementing the solution we have seen a huge improvement in client satisfaction.”
Zamo Ngcobo – Team Lead, Astute, SA
See the benefits of a CRM customer service solution
Of consumers are loyal to brands who offer low effort interactions.
Is the average number of channels a customer uses during a single enquiry.
Of service organisations are unable to solve a service enquiry using a single application
Microsoft Dynamics 365
Microsoft Dynamics 365, the next generation of intelligent business applications.
Unifying CRM capabilities, they enable your organisation to grow, evolve and transform.
They ensure you can provide a consistent, excellent, customer experience – right across your organisation.
Customer Service + Field Service: Identify and solve service opportunities remotely.
Customer Service + Sales: Manage project-based opportunities so that they are costed profitably and with the right resources .
Customer Service + Marketing: Enable marketing and customer service teams to get a single view of your customer.
Want to deliver remarkable customer service every time?
Latest Customer Service Blog Articles
Gartner 2018: Microsoft No.1 for BI & AnalyticsMicrosoft's been innovating in analytics and business intelligence for a long time. However, Gartner’s 2018 BI and Analytics report ranked PowerBI as the no. 1 product in terms of both vision and the ability to execute....read more
4 Ways a CRM Solution Helps You Close Customer Service Cases Faster Customer service - the term calls to mind rows and rows of headset-wearing agents working through hundreds and hundreds of queries and, yes, complaints. They’re an operations director’s bugbear –...read more
Dynamics 365 & Microsoft Office - Better Together Every month, more than 85 million people are more productive thanks to Microsoft Office 365. Users can work from anywhere, at any time and across any device. Add Microsoft Dynamics 365 to your Office 365 subscription...read more