CRM Customer Service solution
Provide a true omnichannel experience
By adopting an A.I infused customer service solution you’ll support the full omnichannel. Your agents will have the resources they need to provide fast and effective service and deliver an exceptional customer experience.
“Since implementing the solution we have seen a huge improvement in client satisfaction.”
Zamo Ngcobo – Team Lead, Astute, SA
See the benefits of a CRM customer service solution
Of consumers are loyal to brands who offer low effort interactions.
Is the average number of channels a customer uses during a single enquiry.
Of service organisations are unable to solve a service enquiry using a single application
Microsoft Dynamics 365
Microsoft Dynamics 365, the next generation of intelligent business applications.
Unifying CRM capabilities, they enable your organisation to grow, evolve and transform.
They ensure you can provide a consistent, excellent, customer experience – right across your organisation.
Customer Service + Field Service: Identify and solve service opportunities remotely.
Customer Service + Sales: Manage project-based opportunities so that they are costed profitably and with the right resources .
Customer Service + Marketing: Enable marketing and customer service teams to get a single view of your customer.
Want to deliver remarkable customer service every time?
Latest Customer Service Blog Articles
Dynamics 365 & Microsoft Office - Better Together Every month, more than 85 million people are more productive thanks to Microsoft Office 365. Users can work from anywhere, at any time and across any device. Add Microsoft Dynamics 365 to your Office 365 subscription...read more
10 Reasons Why We Use Dynamics 365 on the Microsoft Cloud Here’s ten reasons why we've chosen to go with Microsoft Dynamics 365 on the Microsoft Cloud: 1. Higher Security The level of data-security that Microsoft provide is far higher than many companies can afford...read more
What is the Minimum Viable Product? Minimum Viable Product (MVP) is a commonly misunderstood term. This video is adapted from Crisp's blog by Henrik Kniberg explaining his, now famous, MVP drawing. His drawing shows up all over the place, in articles and...read more