CRM Customer Service solution

Deliver remarkable
customer service
…every time.

Provide a true omnichannel experience

By adopting an A.I infused customer service solution you’ll support the full omnichannel. Your agents will have the resources they need to provide fast and effective service and deliver an exceptional customer experience.

Improve conversion rates
Full Omni-Channel

Integrates SMS, social, email and instant messaging to provide a unified brand experience.
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Improve conversion rates
Self-Service Portals

Empower the majority who prefer to find answers on their own through self-service options.
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Improve conversion rates
Faster Case Closure

Give your agents the tools, guidance, and data they need to resolve issues quickly.
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Improve conversion rates
Single Customer View

Access accurate and up-to-date information and provide a single source of truth across all your channels.
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“Since implementing the solution we have seen a huge improvement in client satisfaction.”

Zamo Ngcobo – Team Lead, Astute, SA

 

See the benefits of a CRM customer service solution

%

Of consumers are loyal to brands who offer low effort interactions.

Is the average number of channels a customer uses during a single enquiry.

%

Of service organisations are unable to solve a service enquiry using a single application


Microsoft Dynamics 365

Microsoft Dynamics 365, the next generation of intelligent business applications.

Unifying CRM capabilities, they enable your organisation to grow, evolve and transform.

They ensure you can provide a consistent, excellent, customer experience – right across your organisation.

Better Together

   Customer Service  +   Field Service: Identify and solve service opportunities remotely.

   Customer Service  +   Sales: Manage project-based opportunities so that they are costed profitably and with the right resources .

   Customer Service  +    Marketing: Enable marketing and customer service teams to get a single view of your customer.

Want to deliver remarkable customer service every time?

 

Latest Customer Service Blog Articles

Microsoft Office 365 & Dynamics 365

Dynamics 365 & Microsoft Office - Better Together Every month, more than 85 million people are more productive thanks to Microsoft Office 365. Users can work from anywhere, at any time and across any device. Add Microsoft Dynamics 365 to your Office 365 subscription...

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What is the Minimum Viable Product?

What is the Minimum Viable Product? Minimum Viable Product (MVP) is a commonly misunderstood term. This video is adapted from Crisp's blog by Henrik Kniberg explaining his, now famous, MVP drawing. His drawing shows up all over the place, in articles and...

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