CRM Customer Service solution
Deliver remarkable
customer service
…every time.
Adopt an A.I infused customer service solution and you’ll support the full omnichannel. Your agents will have the resources they need to provide fast and effective service and deliver an exceptional customer experience.
Full Omni-Channel
Integrates SMS, social, email, instant messaging and chatbots to provide a unified brand experience.
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Self-Service Portals
Empower the majority who prefer to find answers on their own through pre-emptive self-service options.
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Faster Case Closure
Give your agents the tools, guidance, and data they need to resolve issues quickly.
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Single Customer View
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“Since implementing the solution we have seen a huge improvement in client satisfaction.”
Zamo Ngcobo – Team Lead, Astute, SA
See the benefits of a CRM customer service solution
%
Of consumers are loyal to brands who offer low effort interactions.
Is the average number of channels a customer uses during a single enquiry.
%
Of service organisations are unable to solve a service enquiry using a single application
Microsoft Dynamics 365
Unifying CRM capabilities, they enable your organisation to grow, evolve and transform.
They ensure you can provide a consistent, excellent, customer experience – right across your organisation.
Better Together
Customer Service + 
Field Service: Identify and solve service opportunities remotely.
Customer Service + 
Sales: Manage project-based opportunities so that they are costed profitably and with the right
Customer Service + 
Marketing: Enable marketing and customer service teams to get a single view of your customer all on one platform.
Want to deliver remarkable customer service every time?
Latest Customer Service Blog Articles
Omni-channel vs Multi-channel. Is there a difference?
Omni-channel vs Mutli-channel. Is there a difference? The words multi-channel and omni-channel are often used interchangeably by experts and consultants alike, but is there a difference? We believe there is. Multi-channel refers to the fact that organisations...
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Better service from a bot? How A.I. is remaking customer service
Better service from a bot? How A.I. is remaking customer service For years, the human touch was considered the cornerstone of great customer service. Friendliness, a helpful attitude – it’s easy to imagine. But can machines augment this and help make customers even...
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Power BI: Microsoft is the BI and Analytics leader – Gartner Magic Quadrant 2018
Gartner 2018: Microsoft No.1 for BI & AnalyticsMicrosoft's been innovating in analytics and business intelligence for a long time. However, Gartner’s 2018 BI and Analytics report ranked PowerBI as the no. 1 product in terms of both vision and the ability to execute....
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