Intelligent Customer Service
But the pressure isn’t just on contact centres. Cost cutting has meant field service agents need to see more customers per day. Project teams need to shorten the project length – with less and less personnel.
What’s needed is an intelligent, comprehensive solution. One that can increase efficiencies in the whole service division. It needs to be flexible enough to allow customers to find answers themselves, receive assistance remotely, or arrange for service personnel to come on site. And it needs to manage the process from first engagement right through to completion.
Welcome to Microsoft Dynamics 365 for Customer Service.
It’s a comprehensive way of managing every service interaction. With its incorporation of machine learning, intelligent analytics, and the Internet of Things, it will enable you to stay ahead of the competition: saving money and increasing your up-sells and cross-sells. All the while, you can ensure your staff give a consistently great experience to every customer.
Have a look at what Dynamics 365 for Customer Service could do for your company:
Easily embed branded self-service portals into your website. Provide answers to frequently asked questions and allow customers to log their own service cases. If they go on to make contact with your service centre, your contact centre personnel will see all the information your customer has already logged in your portal.
Not only does this enable customers to engage with you in the way they prefer, it also reduces your costs. With more people finding their own answers and logging their own service cases, you’ll need less customer service personnel.
Track all customer interactions in one place. From any channel, on any device. Use this information to capture service cases and then check the service entitlements a customer has, before proceeding.
3. Achieve more with Onsite Service
Field Service: Field Service is Dynamics 365’s complete field service management business app. It’s incredible. Once you have it, you’ll wonder why you ever settled for anything else.
Project Service: Working alongside project management software, Dynamics 365 for Project Service Automation can manage your project costings, ensuring that your projects complete on time and on budget, and at a profit. Learn about the whole solution here.
So, whatever your service needs, let us see how we can help you. Contact our team now…