Microsoft Dynamics 365 Customer Service
Deliver remarkable customer service every time
About
Empower agents to resolve issues quickly using generative AI
and automation
Today, companies can no longer focus only on customer satisfaction post-sale. It’s about providing ongoing, meaningful and helpful interaction, and crafting amazing, personalised and highly relevant experiences.
A.I. is the driver behind that personalisation process. The more relevant an offer or advice is to a customer, the more cared for that customer feels. Adopt an A.I infused customer service solution and you’ll support the full omnichannel. Your agents will have the resources they need to provide fast and effective service and deliver an exceptional customer experience.
From reactive to proactive
Make Agents Work Effortless
- Resolve issues faster with Copilot
- Get real-time insights
- Connect with the right agent
- Collaborate live in Teams
Enable Self Service
- Provide AI-powered chatbots
- Deliver conversational IVR
- Self-service with automation
- Get answers from community portals
Optimise service operations
- Get supervisor insights
- Drive efficiency with automation
- Predict and plan staffing levels
- Build on an open and extensible platform
Meet customers where they are
- Set up voice channels
- Enhance digital engagement
- Provide real-time translation
- Use sentiment-based routing