In today’s competitive landscape, contact centers must evolve from cost centers into AI-driven growth engines. Partnering with The CRM Team, organizations leverage Microsoft Dynamics 365 Contact Center to deliver smarter, faster, and more personalized customer experiences—strengthening loyalty and driving efficiency at scale.

Implementing Dynamics 365 Customer Engagement can transform your organization — if done right. Learn how to avoid common implementation mistakes, choose the right methodology, and leverage tools like Azure DevOps for a smoother rollout and long-term success.

Toyota Industries transformed global after-sales service operations by implementing Microsoft Dynamics 365 Field Service with IoT and Azure to improve efficiency and maximize uptime.

Takeuchi reduced equipment order creation time from three hours to ten minutes by implementing Experlogix CPQ integrated with Microsoft Dynamics NAV.

Strongco automated heavy equipment quoting and improved pricing accuracy by integrating Experlogix Configurator with Microsoft Dynamics CRM across its nationwide sales network.

Sasfin Wealth transformed client engagement and data management by implementing Microsoft Dynamics 365 to consolidate client information, automate onboarding, and drive strategic insights.

Mitsubishi Caterpillar Forklift Europe improved customer satisfaction and operational efficiency by centralizing sales and service processes using Microsoft Dynamics CRM and dealer portal automation.

ICON transformed advisor and customer engagement by implementing a scalable, revenue-generating sales and service management platform using Microsoft Dynamics 365.