Never lose a prospect? What lead nurturing can really deliver

The sales and marketing funnel is all about conversion. Curious prospective buyers enter at the top and happy customers exit at the bottom.

But what happens when your funnel looks more like a sieve?

By certain estimates, as many as 8 out of 10 marketing leads fail to convert. Other stats focus on buyers’ readiness. By some calculations, only half of the leads are ready to buy.

However, by simply implementing a few intelligent, tried-and-trusted tools and techniques, it’s possible to:

  • Convert more leads
  • Source higher-quality leads
  • Significantly shorten the sales cycle
  • Boost revenue

Which is exactly what today’s leading companies are doing with nurture campaigns.

 

From generic to genius

It’s the age of the individual. Today’s customers won’t settle for generic content and messaging. They want to be met on their own terms. They want to know their custom is valued. They want to be treated as an individual. To have their unique tastes and preferences catered to.

More than this, they want to feel that the company whose products or services they’re buying is engaged and aware of how they want to be treated.

It’s a reciprocal relationship. And it’s the foundation of long-term business and repeat customers.  

Building that kind of relationship takes time. It involves creating awareness. It centres on emphasising knowledge and expertise. It hinges on openness to answering questions and dispelling lingering doubts. Finally, it’s about onboarding new, quality customers likely to buy again and again.

 

Why you need to nurture – hint: it’s about connection

Every day, each of us is swamped with messages from companies trying to catch our attention.

Hey you, buy this!

What about you, sir? Madam? Look at this amazing product!

How can you imagine life without Product X? Product X will change everything!

What happens when we’re exposed to something over and over? Our brains begin to screen it out, so we can focus on other (more important) things.

Think about the way you stop noticing the background noise in a restaurant, so you can listen to the conversation at your own table. Or the way you forget about your breathing – until someone reminds you about it, that is.

Here’s the thing: every day, consumers are subject to the same marketing background noise. And after a while, it’s all the same, over and over, so people just filter it out.

 

From Noise to ‘Notice Me!’

Is there a way to craft a message that’s listened to? To be the single voice customers hear above the marketing noise?

The answer simple. Yes.

How?

  1. Have a great product or service
  2. Connect meaningfully – and personally – with prospects.

Enter the nurture campaign.

It’s a journey, not a pit stop

Unlike regular, once-off marketing campaigns, nurture campaigns are repeated exposures to your company and its products/services.

From establishing thought leadership to introducing positioning, the aim of a nurture campaign is to help a prospect evolve from an explorer or discoverer of company and its capabilities to a decider and finally – a buyer.

The best lead nurturing campaigns ensure that as many qualified prospects as possible end up as buyers.

How? By keeping prospective customers interested and engaged. By avoiding information overload. By making sure marketing messages are highly personalised – tailored not only to who the prospect is, but where they are in their buying journey.

 

How the right CRM system helps companies build amazing nurture campaigns

It all starts with prospecting and the lead. From there, it’s about qualifying and – when a buyer begins to get warm – accelerating their journey. Email and content marketing are the cornerstones, but keeping it personal is the key. Moreover, focusing efforts where they’ll yield the most returns – with intelligent lead scoring – is what it’s all about. Then there’s getting the timing just perfect – approaching prospects at a time that they’re most receptive.

The key to unlocking these capabilities is using the right technology. Managing an effective lead nurturing programme – on a massive scale – requires the right data and the right systems. Automation is critical. As is intelligence.

Dynamics 365 delivers all this and more. Find about more by seeing how our marketing solutions enable incredible, personalised lead nurturing.

Don’t miss more articles by The CRM Team

Omni-channel vs Multi-channel. Is there a difference?

Omni-channel vs Mutli-channel. Is there a difference? The words multi-channel and omni-channel are often used interchangeably by experts and consultants alike, but is there a difference? We believe there is.   Multi-channel refers to the fact that organisations...

Better service from a bot? How A.I. is remaking customer service

Better service from a bot? How A.I. is remaking customer service For years, the human touch was considered the cornerstone of great customer service. Friendliness, a helpful attitude – it’s easy to imagine. But can machines augment this and help make customers even...

Marketing Automation is What Your Business Needs, Right Now

    Marketing Automation is What Your Business Needs - Right Now   $25 billion! If you are not part of this spend chances are your competition is! An April 2018 report from global research agency Forrester concluded: ‘As digital marketing complexity...

Looking for more of the latest headlines?