Gartner: Microsoft a Visionary in Field Service

It’s only been two years. After entering the Field Service market in 2015, through the acquisition of FieldOne Systems, Microsoft has made rapid progress. Gartner’s latest Magic Quadrant (for Field Service Management) now places them in the Visionary category:

“U.S.-based Microsoft is a Visionary on the basis of the breadth of capabilities it offers on a single platform”

Gartner went on to state:

“[Microsoft’s] Dynamics 365 for Field Service covers end-to-end service, including capabilities not found in many competing solutions, such as predictive equipment maintenance management and contract, depot repair and inventory management.” 

At The CRM Team, we’re very excited about this. Dynamics 365 for Field Service is developing at an incredible rate. For example, we love its ability to connect to the Internet of Things and initiate preventative maintenance for devices. Gone are the days of service departments scrambling when something goes down. With constant monitoring of devices over the cloud, service companies can intervene at a much earlier stage. With Dynamic’s 365’s built-in intelligence, this early warning process can be automated. All these efficiencies create a better customer experience AND reduce costs. With Microsoft’s extensive research budget, it’s only going to get better and better. Gartner highlighted this rapid pace of development in their report:

“Microsoft has… an aggressive product development roadmap… a result of significant growth in license sales and active users.”

With 90,000 active users of Dynamics 365 for Field Service around the world, companies are adopting it in their droves. We’ve helped a number of companies adopt Dynamics 365 for Field Service ourselves, both in South Africa and the UK. It’s truly an end-to-end solution. Have you considered transforming your vision of field service? Download the full Gartner report here or, better still, see how Dynamics 365 for Field Service revolutionized Michelin’s service division. It’s a fascinating short video:

Want to explore how we could help you transform your field service? Get in touch.

Let's Chat

Why marketing automation is important for every business – including yours

Why marketing automation is important for every business – including yours Many companies know the term “marketing automation”. But what, exactly, is it? In short, marketing automation is this: the digital tools that make marketing simpler and more effective. At a...

Teams and Dynamics 365 – They go together like PB & J!

Teams and Dynamics 365 - They go together like PB & J! And that’s just part for the lunchbox of new tech reveals at Microsoft Inspire 2021. Microsoft recently held its annual Inspire conference – the tech giant’s annual release of all that’s new and innovative in...

8 key benefits of marketing automation

8 key benefits of marketing automation In a nutshell, marketing automation refers to all the digital tools that help marketers reach customers more efficiently, effectively and scalably. But what are the real differences between business that use marketing automation...

Discover More Stories

Read Our Blog

Gartner: Microsoft a Visionary in Field Service

“U.S.-based Microsoft is a Visionary on the basis of the breadth of capabilities it offers on a single platform”

“[Microsoft’s] Dynamics 365 for Field Service covers end-to-end service, including capabilities not found in many competing solutions, such as predictive equipment maintenance management and contract, depot repair and inventory management.”

“Microsoft has… an aggressive product development roadmap… a result of significant growth in license sales and active users.”

Don’t miss more articles by The CRM Team

Why marketing automation is important for every business – including yours

Teams and Dynamics 365 – They go together like PB & J!

8 key benefits of marketing automation

“[Microsoft’s] Dynamics 365 for Field Service covers end-to-end service, including capabilities not found in many competing solutions, such as predictive equipment maintenance management and contract, depot repair and inventory management.” 