Gartner: Microsoft a Visionary in Field Service
“U.S.-based Microsoft is a Visionary on the basis of the breadth of capabilities it offers on a single platform”
Gartner went on to state:
“[Microsoft’s] Dynamics 365 for Field Service covers end-to-end service, including capabilities not found in many competing solutions, such as predictive equipment maintenance management and contract, depot repair and inventory management.”
“Microsoft has… an aggressive product development roadmap… a result of significant growth in license sales and active users.”
Don’t miss more articles by The CRM Team
Customer Engagement TrendsBrands are built on the success of their customer service. Instead of it being a responsive measure to deal with complaints, companies are learning to take personalised, empathetic customer care right to the heart of everything they do. This...
Top ecommerce trends for 2023ECommerce is one of the most rapidly evolving industries in the world. In order to remain relevant and competitive, businesses must stay up to date with the latest eCommerce trends as well as the ever-changing expectations of their...
10 Tech Trends to Expect in 2023With the pandemic accelerating digital transformation, 2022 was hit hard by the digital revolution. Technology is enabling more people than ever to stay connected both personally and professionally, putting pressure on the global...
Discover More Stories