Microsoft Dynamics 365

Video Resources

Introducing Microsoft Dynamics 365

Discover how Microsoft Dynamics 365 Customer Insights helps organizations unify data across multiple sources to gain a single view of customers, optimize engagement, and discover insights that drive personalized experiences.
Learn how Microsoft Dynamics 365 delivers a proven, end-to-end cloud suite that enables business transformation on your terms. Microsoft Dynamics 365 intelligent business applications connect people, products, and data to improve your customer experiences and business processes.
Watch app builders talk about the value they see in Dynamics 365 for Financials, and share their first reactions to the development tools. Dynamics 365 is a powerful, modern business app platform in the cloud..

Sales Videos

Discover how Microsoft Dynamics 365 Customer Service empowers manufacturers to improve customer engagement and profit margin, create accurate and tailored solutions for each customer, and automate the configuration, pricing, and quoting process for their sales team.

Have a look at the new Microsoft Dynamics 365 for Sales Features.

In this video, you’ll learn how Microsoft Dynamics 365 for Sales Professional integrates with Office 365 to empower your small or medium-size business to drive more sales and close deals faster.

Watch this video for an overview of how Microsoft empowers sellers to drive personal engagement with customers.

Use real-time data to close more deals

Accelerate your sales performance with real-time analytics based on historical data and predictive information.

AI features readily available for Microsoft Dynamics 365 for Sales such as predictive lead scoring can help sellers focus on the most important leads and sell smarter.

Unify the sales experience around relationships with insights that enable sellers to deliver the attentive engagement that today’s buyers demand.

Find out how to keep your sales team focused on the right customers and priorities.

Marketing Videos

Introduction to Dynamics 365 for Marketing with ClickDimensions.

Dynamics 365 for Marketing allows you to use automated lead scoring to help bring your most promising leads to the top as soon as they qualify.

Turn prospects into business relationships with Microsoft Dynamics 365 for Marketing. Find and nurture more sales-ready leads using multi-channel campaigns and personalized lead nurturing. 

Field Service Videos

See the seamless integration of Office 365, as well as what is possible for your business when using HoloLens as well IoT devices with Dynamics 365.

Move from reactive to predictive and proactive field service through the integration of Dynamics 365 and Azure IoT.

Provide the seamless service your customers expect by meeting them where they are with the information they need, every time.

Learn how field service technicians can deliver better service with Azure IoT, machine learning, and mixed reality technologies with Dynamics 365 for Field Service.

Painless resource scheduling with Microsoft Dynamics 365 for Field Service.

Discover how Dynamics 365 for Field Service makes it easy for customers to schedule a service, monitor the progress of their request, and accelerate resolution.

Customer Service Videos

Increase user engagement and lower service costs by using Microsoft Dynamics 365 web portals to provide blogs, forums, knowledge articles and service options. Cases created on your custom portal can be captured in Dynamics 365 and routed to your customer service reps.

Watch this video to learn how machine learning and advanced analytics enable personalized and contextual customer service experiences.

Get an introduction to Dynamics 365 Customer Service Insights and Virtual Agent for Customer Service.

The Power Platform

Learn what’s new with Microsoft Dynamics 365 Power Platform: PowerApps with Charles Lamanna, General Manager of PowerApps and Microsoft Flow.

Learn how Dynamics 365 for Power BI can help you engage customers, empower employees, optimize operations, and transform products.

As your company’s adoption of PowerApps and Microsoft Flow grows, so does your need to protect your company’s data, control access and monitor usage.

Other Videos

Get a better understanding of why you need a Minimum Viable Product.

Find out how The CRM Team grew and succeeded using Dynamics 365.

The Microsoft Dynamics 365 for mobile make it easy to stay connected with your prospects and customers no matter where you are, or what mobile device you’re using.