Microsoft Overtakes Salesforce.com They’ve led for decades. But things are now fading for Salesforce.com. In the recent Forrester Wave report Microsoft is ahead in Salesforce.com’s traditional stronghold: sales software[1]. This is a big coup for Microsoft who have...

Run a field service business? Here’s why efficiency is everything Read the statistics – they paint an interesting picture. Consider this: 91% of customers stay loyal to brands that offer low-effort interactions Only 4% of service organisations can solve an inquiry...

Privacy and Protection – What you need to know about the GDPR Does your company deal with data from individuals or companies in the European Union (EU)? If so, read on. Data is everywhere – and at the heart of almost every business. Yet recent data breaches have meant...