The Neuroscience of Customer Experience (CX) & Digital TransformationThere is a new CX balancing act—the need for digital and a want for human. After 15-years of doing retail mystery shops and lecturing Customer Experience (CX) at the Gordon Institute of Business...

Digital Transformation & Customer Experience (CX)Background In today’s customer-led business world, most businesses are not facing digital disruption – they’ve already been disrupted by Industry 4.0. In fact, digital tech and customer centricity is not a...

Microsoft expands cloud services in South African data centres to drive growth and competitivenessDynamics 365 and Power Platform are now generally available in Microsoft's enterprise-grade data centres in Johannesburg and Cape Town. Microsoft's move further...