CRM Customer Service Features
Improve your agent’s productively and create highly-satisfied customers.
Integrates SMS, social, email, instant messaging and chatbots to provide a unified brand experience. Allow your customers to switch between multiple channels on different devices yet still receive the same excellent experience.
Faster Case Closure
Give your agents the tools, guidance, and data they need to resolve issues quickly. Agents can access information across diverse environments to provide a more personalized, effective customer experience. Boost their productivity by providing business processes and workflow, integrated knowledge, SLAs, scripting, entitlements and intelligent, pre-emptive recommendations.
Single Customer View
Access accurate and up-to-date information and provide a single source of truth across all your channels. Insights about your customer are displayed through interactive dashboards with powerful data visualisations.
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With Microsoft Dynamics 365 for Customer Service you’ll be able to deliver exceptional experiences to your customers.