Customer Insights

Transform your customer data and get actionable insights

You’ve probably collected a lot of data on your customers but this data is only useful if it’s easily accessible to everyone across the business and gives you the insight you need.

Predict Customer & Business Outcomes with Behavioural Analytics

Connect & View Multiple Sources of Data in a Single View

Optimise Decision Making with Actionable Insights

Gain Real-Time Interactive Data Visualisations

Why Customer Insights?

Consulting

TCT365 for Insurance is an industry-specific CRM solution using insurance best practices built on top of Microsoft Dynamics 365.

AI & Machine Learning

TCT365 for Insurance is an industry-specific CRM solution using insurance best practices built on top of Microsoft Dynamics 365.

Reporting & Visualisations

TCT365 for Insurance is an industry-specific CRM solution using insurance best practices built on top of Microsoft Dynamics 365.

Optimise Decision Making with Actionable Insights

Get a single view of every client within a unified interface. Combine and leverage all your data – spanning policies, premiums, opportunities, open claims, relationships and their assets – with a single view. Create a seamless customer experience, while empowering your sales team. Supply client information to those in your team who need it – improving office productivity and ensuring consistent client management.

Predict Customer & Business Outcomes with Behavioral Analytics

Give your clients a consistent and seamless customer experience across various platforms with our solution. A unified front end allows you to switch seamlessly between channels and devices, while still ensuring the same experience for your clients. You’ll be able to bring together SMS, email, social, chatbots and more for a consistent and powerful experience.

Connect & View Multiple Sources of Data in a Single View

Use data-driven customer insights that will proactively recommend the right product to the right client at the right time. Offer extra products or services that match the client’s profile for a highly personalised interaction. Real-time dashboards and reporting bring all your information together in a meaningful view for actionable advice.

Ready To Get Started?

All The Solutions You’ll Ever Need

Giving you a pre-built solution list using industry best practices improving your time to value.

Behavioural Analytics

Build, automate & manage multi-channel campaigns targetting multiple segmented customers list.

Predictive Lead Management & Distribution

Manage the complete event process, from automated invitations to RSVP management and follow-ups.

Anomaly Detection

Allow your clients to interact with you using multiple channels that suit them.

Whitespace Analysis

Generate high quality leads & distribute the leads with the highest propensity to close to the right sales person.

Propensity Modelling

Manage your end-to-end sales process. Accurately forecast your deals and meet sales targets with full visibility of your sales pipeline.

Customer Relationship Health & Risks

Provide your clients with a guided & seamless onboarding process. Capturing KYC, policy and compliance information.

AI for Sales

Manage all your clients policy information in one place. Get automated notifications on policy renewal dates, cross-sell & up-sell opportunities.

AI for Customer Service

Get a single view of all your clients and brokers. Providing your sales team with contextual information and next best actions.

Next Best Actions & Offers

Use insight into how your clients think and behave to drive improved processes, sales conversions and stronger client engagements.

Get In Touch

Discover how TCT365 for Insurance can build stronger client relationships and boost client acquisition.