BOLT for Customer Service
The rapid Customer Service CRM solution, helping you retain & grow your customers.
Easily manage all your cases in one place. Making sure the right cases are routed to the right agent.
Using industry best practices, BOLT for Customer Service enables you to manage all your cases, track SLAs & case activity making sure you never miss a case again.
Automatically Capture Cases
Route Cases To The Right Agent
Track All Service Activities
Report & Track All Cases & SLAs
So…what is BOLT?
The fastest way to make Microsoft Dynamics 365 better
Pre-built CRM solutions available anywhere, across any device & completely secure
Lightning fast deployments within 2 weeks, ensuring faster time to value
Service best practices, online training & support built-in
With BOLT for Customer Service you can…
- Create customized service dashboards for agents to easily identify and manage case workloads.
- Implement service level agreements and entitlements ensuring that customers get the level of service they are entitled to receiving. Set triggers for actions to be taken in order to avoid missing KPIs and to avoid non-compliance.
- Automatically create and route cases accordingly regardless of the channel that they were reported through.
- Define consistent case resolution processes based on the different types of cases that customers might report.
- Create a centralised knowledge management repository that agents can leverage to assist in the case resolution process.
The features that make this possible.
Case Management
Intelligent Case Tagging
Case Routing
SLA Management
Pre-defined Case Types
Activity Tracker & Counter
Automated Email Responses
Knowledge Base Management
Service Dashboards & Reporting
Giving your service team the rocket power they need!
Don’t Wait…Get In Touch
Discover how BOLT for Customer Service can build stronger client relationships and boost client acquisition.