BOLT for Customer Service

The rapid Customer Service CRM solution, helping you retain & grow your customers.

Easily manage all your cases in one place. Making sure the right cases are routed to the right agent. 

Using industry best practices, BOLT for Customer Service enables you to manage all your cases, track SLAs & case activity making sure you never miss a case again. 

 

Automatically Capture Cases

Route Cases To The Right Agent

Track All Service Activities

Report & Track All Cases & SLAs

So…what is BOLT?

The fastest way to make Microsoft Dynamics 365 better

Pre-built CRM solutions available anywhere, across any device & completely secure

Lightning fast deployments within 2 weeks, ensuring faster time to value

Service best practices, online training & support built-in

With BOLT for Customer Service you can…

  • Create customized service dashboards for agents to easily identify and manage case workloads.
  • Implement service level agreements and entitlements ensuring that customers get the level of service they are entitled to receiving. Set triggers for actions to be taken in order to avoid missing KPIs and to avoid non-compliance.
  • Automatically create and route cases accordingly regardless of the channel that they were reported through.
  • Define consistent case resolution processes based on the different types of cases that customers might report.
  • Create a centralised knowledge management repository that agents can leverage to assist in the case resolution process.

 

The features that make this possible.

Case Management

Intelligent Case Tagging

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Case Routing

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SLA Management

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Pre-defined Case Types

Activity Tracker & Counter

Automated Email Responses

Knowledge Base Management

Service Dashboards & Reporting

Giving your service team the rocket power they need!

Don’t Wait…Get In Touch

Discover how BOLT for Customer Service can build stronger client relationships and boost client acquisition.