WORLD-CLASS Sales Training

foR Microsoft Dynamics 365

19 – 21 February 2018 Durban, KwaZulu-Natal

Stay ahead of the curve! Training opportunities are limited so don’t delay.

Join our upcoming Microsoft Dynamics 365: Sales Training Course.

Dates – 19 – 21 February 2018 Location – KwaZulu-Natal, Durban Duration – 3 Days Max – 12 seats available This is a training course you won’t want to miss. Led by Microsoft’s preferred trainers for Africa and the Middle East, this course will give you an advantage over the competition. Our expert trainers will share the knowledge they have gained over thousands of hours of training and ensure that you maximise your Dynamics 365 investment.


3 days of training
  • What you’ll learn: Create a Customer Organisational Structure Manage Leads and Opportunities Manage Relationship and Sales Analysis Manage the Sale Process Improve Sales Performance Manage Customer Information

Fill in the form to reserve your place.

Don’t just take our word for it…

“The most informative Microsoft configuration and customisation training sessions ever. Praise to the CRM Team for their vast knowledge and for their excellent delivery of the training.”
Stephen Maduna

Project Director, SAICA

“Such a high standard…the best CRM training we have attended to date.”
Andre Dalen

CRM Team Lead, Liberty Life

Don’t miss out. Reserve your seat now.

Meet The Trainer

Mark James Mark has been a Microsoft Certified Trainer for many years and has been training Dynamics since CRM version 4.0. He specialises in Dynamics 365 end-user training and has trained across the UK, Africa, and the Middle East. Mark is proficient in Microsoft Dynamics 365: Sales, Service, Deployment, and Customization & Configuration.

Course Content

1. Create a Customer Organisational Structure
Manage customer records Create and maintain a current customer base organizational structure; identify potential sales opportunities by utilizing core records such as accounts, contacts and customers Manage the sales process Create and maintain sales transactional records; track the sales progression; manage the sales process from lead generation through quote, order, and invoice creation Manage customer communication Create and manage social engagement sources, identify opportunities and generate leads Manage sales literature and competitors Create and maintain a sales literature repository, create an organized methodology for identifying and tracking competitors
2. Manage Leads and Opportunities
Manage leads Identify leads and track them throughout the conversion process, reactivate or delete disqualified leads Identify and manage opportunities Identify opportunities to track throughout the sales workflow, create opportunities with a defined status, create records within the opportunity form, assign opportunities to designated sales staff Utilise opportunity functionality Close and document opportunities as won or lost, use Quick Create to add new information, connect opportunities to other record types, apply connections to a data structure Manage opportunity relationships Analyse lost sales opportunities through resolution activities, utilise multiple opportunity views
3. Manage Relationship and Sales Analysis
Manage relationship intelligence Provision and configure Relationship Insights to integrate with Exchange, create and prioritize actions and tasks, track interactions, manage sales communication Manage relationship analysis Provision and configure relationship intelligence, create actionable and productivity cards by using Relationship Assistant Integrate email with Dynamics 365 Sales Track interactions with a specific email; manage sales relationships through statistical analysis of email activity, untracked emails and performance activities; manage sales relationships with Email Engagement; use engagement analytics and Auto-capture Manage sales by using sales analysis tools Improve sales tracking by using Advanced Find, editable grids and built-in reports; export data to Excel in both static and dynamic processes; export Excel templates
4. Manage the Sale Process
Manage the business process flow Manage the tasks required of each state in the Business Process Flow, create territories and assign them to managers and sales staff, configure currency and exchange rates Manage Products by using the Product Catalog Manage prices lists, discount lists and unit groups; create, maintain and clone products; manage the product lifecycle Manage price structures Create price lists, create discount list models, assign currencies to products Manage product relationships Identify product relationships, differentiate product relationships by family units, customize properties for all products, identify and bundle related products Manage sales transactional records Create price and revenue structures with inclusion of line items, currency rates, exchange rates, and write-in products; manage the quote lifecycle; create and manage quotes, orders, and invoices
5. Improve Sales Performance
Manage goals Create manageable and measurable goals, delineate goals by fiscal periods, specify definitions and goal metric records, analyze individual and organizational progress by creating goal hierarchies, use rollup queries Manage visual tools with Sales Analysis Create documents and templates, integrate charts and dashboards
6. Manage Customer Information
Operate Dynamics 365 sales functions Identify and define the functional areas of Dynamics 365 Sales, model relationships and records in Microsoft Dynamics 365, access Dynamics 365 Sales through various client access methods, utilize the help center Perform data management Create customers and contacts within 365 Sales, enforce customer relationship by using activity types, use views and global searches Perform lifecycle management Utilize leads, convert leads into customers in the lead life cycle, perform opportunity management, manage cases

10 Countries and counting.


Our word-class tainers have helped companies like yours in ten countries to date, including Mauritius, Cameroon, Kenya, the UK and Dubai.

With an average of 2 classes a day, 18 days a month, 11 months a year, for the last 10 years our trainers know how to deliver training that adds real value to your company.

So stay ahead of the curve and get an advantage over your competition. Get your team trained by our expert trainers. Training opportunities are limited, so don’t delay!

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