Microsoft Dynamics 365 Fundamentals 

Learn Dynamics 365, Power Platform applications, and the cloud computing model.

Time and Date

25 February 2020 @ 8am – 5pm


Allandale Offices Midrand


R 2750,00 pp Plus VAT 
*Catering included

Become Microsoft Certified

Join our course and learn Dynamics 365 Fundementals.

Looking to demonstrate foundational knowledge of Microsoft Dynamics 365, Power Platform applications, and the cloud computing model? This course will cover the considerations and benefits of adopting Dynamics 365, the Power Platform, and cloud services in general.

1. Understand Dynamics 365
  • Understand apps for customer engagement

Microsoft Dynamics 365 for Sales
Microsoft Dynamics 365 for Customer Service
Microsoft Dynamics 365 for Field Service
Microsoft Dynamics 365 for Project Service Automation
Microsoft Dynamics 365 for Marketing

  • Understand apps for unified operations

Microsoft Dynamics 365 for Finance and Operations
Microsoft Dynamics 365 for Talent
Microsoft Dynamics 365 for Retail
Microsoft Dynamics 365 for Business Central

  • Understand Power Platform

Common Data Service (CDS)
Common Data Model (CDM)

  • Understand application basics

Infrastructure stack
Solutions basics
Business applications terminology
Scenarios of business applications in action

2. Understand cloud concepts
  • Understand cloud architecture

Cloud computing overview
Microsoft Azure
Utilize cloud-based apps

  • Compare different types of cloud services available

Infrastructure as a Service (IaaS)
Platform as a Service (PaaS)
Software as a Service (SaaS)
and hybrid, public, private, or government

  • Compare cloud offerings with corresponding on-premises offerings

When to use on-premises vs. cloud
Explore the stack
Examine cost options

3. Understand deployments and releases
  • Compare different types of deployments

Application life cycle
Online deployment
And on-premises deployment

  • Compare different types of releases

Private preview
Public preview
General availability
And hybrid, public, private, or government

  • Understand role-based security model

Security model
Manage security
Determine roles
Implement role based security
And manage teams

  • Understand GDPR

Describe GDPR and understand how Microsoft Dynamics 365 addresses and supports

  • Understand licensing options

Licensing types
Choosing the right licensing options

Learn how to drive business innovation

Meet your trainer

Mark James  has been a Microsoft Certified Trainer for many years and has been training Dynamics since CRM version 4.0. He specialises in Dynamics 365 end-user training and has trained across the UK, Africa, and the Middle East. Mark is proficient in Microsoft Dynamics 365: Sales, Service, Deployment, and Customization & Configuration.

Years training

countries trained in


Most informative Microsoft training sessions. Praise to the CRM Team and Mark for the vast knowledge and delivery of the training.”
Stephen Maduna


“The training was extremely valuable and the demonstrators were extremely knowledgeable.”
Winstone Moyo


“I attended training with The CRM Team and was completely blown away!  This is no ordinary training – this is life changing stuff that is being shared.”

Michelle Ho<br />


Learn how to drive business innovation