MB – 900: Microsoft Dynamics 365 Fundamentals  

About MB – 900: Microsoft Dynamics 365 Fundamentals

This exam is designed for candidates looking to demonstrate foundational knowledge of Microsoft Dynamics 365, Power Platform applications, and the cloud computing model. This exam will cover the considerations and benefits of adopting Dynamics 365, the Power Platform, and cloud services in general. This exam can be taken as a precursor to Dynamics 365 certifications and training.

Candidates for this exam should have general knowledge or relevant working experience in an Information Technology (IT) environment. Candidates should also have a basic understanding of business scenarios and experience in addressing business, legal, and security requirements for IT projects.


Instructor-led classroom or online training. Classroom training is hosted at The CRM Team training suite, Allandale Offices, Waterfall Drive. 

Course Content
1. Understand apps for customer engagement
  • Microsoft Dynamics 365 for Sales
  • Microsoft Dynamics 365 for Customer Service
  • Microsoft Dynamics 365 for Field Service
  •  Microsoft Dynamics 365 for Project Service Automation
  • Microsoft Dynamics 365 for Marketing
2. Understand apps for unified operations
  • Microsoft Dynamics 365 for Finance and Operations
  • Microsoft Dynamics 365 for Talent
  • Microsoft Dynamics 365 for Retail
  • Microsoft Dynamics 365 for Business Central
3. Understand Power Platform
  •  Common Data Service (CDS)
  • Common Data Model (CDM)
  • PowerApps
  • Flow
4. Understand application basics
  • infrastructure stack
  • solutions basics
  • business applications terminology
  • scenarios of business applications in action

5. Understand cloud architecture
  • cloud computing overview
  • Microsoft Azure
  • and utilize cloud-based apps
6. Compare different types of cloud services available
  • Infrastructure as a Service (IaaS)
  • Platform as a Service (PaaS)
  • Software as a Service (SaaS)
  • and hybrid, public, private, or government
7. Compare cloud offerings with corresponding on-premises offerings
  • when to use on-premises vs. cloud
  • explore the stack
  • examine cost options
8. Compare different types of deployments
  • application life cycle
  • online deployment
  • and on-premises deployment
9. Compare different types of releases
  • private preview
  • public preview
  • general availability
  • and hybrid, public, private, or government
10. Understand role-based security model
  • security model
  • manage security
  • determine roles
  • implement role based security
  • and manage teams
11. Understand GDPR
  • describe GDPR and understand how Microsoft Dynamics 365 addresses and supports
12. Understand licensing options
  • licensing types
  • choosing the right licensing options