MB-220: Microsoft Dynamics 365 for Marketing

About MB-220 Dynamics 365 for Marketing

This course is intended for individuals who plan to take MB – 220 exam. You will learn how to implement and manage Microsoft Dynamics 365. The audience typically includes Microsoft Dynamics 365 Customer Engagement functional consultants with Marketing expertise. Candidates are responsible for implementing solutions that attract and convert leads, build brand awareness, standardize omnichannel messaging, and deliver marketing insights.

Exam MB–220 Part of the requirements for: Microsoft Certified: Dynamics 365 for Marketing Functional Consultant Associate

Related exam: Exam PL-200


Instructor-led classroom training is hosted at The CRM Team training suite.

Course Content
1. Configure marketing applications

Configure model-driven apps
• create and configure forms
• create and configure views
• create and configure charts
• create and configure dashboards
• configure site maps

Configure organization settings
• configure data sources for synchronization
• create and manage templates
• configure integration with the marketing portal
• configure landing page settings
• configure domain authentication
• configure data protection tools
• configure social media accounts
• configure webinar providers
• configure LinkedIn Lead Gen
• configure the Customer Insights connector
• configure SMS providers
• configure push notifications

Configure and manage marketing settings
• configure matching strategies
• configure marketing email settings
• configure customer journey settings
• configure opt-in settings
• configure lead scoring settings
• configure required options for publishing journeys
• create and configure marketing calendars
• configure content settings
• configure compliance settings
• manage the asset library and files

Manage insights
• analyze contact insights
• analyze lead insights
• analyze segment insights
• analyze customer journey insights
• analyze email insights
• analyze lead scoring model insights
• analyze marketing page insights
• analyze marketing form insights
• analyze website insights
• analyze redirect URL insights

2. Manage segments and lists

Create and manage segments
• determine segment type
• create and manage marketing segments
• create and manage templates
• create segments using Natural Language Query
• configure dynamic segments using Designer
• combine segments using union, exclude, or intersect logic
• create segments from external sources by using Dynamics 365 Customer Insights
• describe use cases for blocks including behavioral blocks and query blocks

Create and manage subscription centers and lists
• create a subscription list
• add a subscription list or lists to a form
• create a segment based on a subscription list
• describe use cases for subscription centers
• create and manage a subscription center
• describe when to use marketing lists and subscription

3. Create and manage marketing forms and pages

Create and manage marketing forms
• determine which marketing form type to use
• identify form requirements and limitations
• create a marketing form by using a template
• manage form templates
• create and manage marketing forms
• configure dynamics form fields
• embed forms in external websites
• implement form capture for externally managed forms

Create and manage marketing pages
• create marketing pages
• add content blocks to marketing pages
• add forms to marketing pages
• apply a style to marketing pages
• integrate marketing pages with marketing emails
• preview and validate marketing pages
• publish marketing pages
• monitor visitors to marketing pages
• configure personalized pages

4. Manage leads, contacts, and accounts

Manage leads
• create leads
• manage leads throughout the lead lifecycle
• synchronize leads from LinkedIn Campaign Manager by using LinkedIn Lead Gen

Create and manage accounts and contacts
• create and manage accounts
• create and manage contacts
• manage content settings
• create and manage activities and activity templates

5. Create and manage marketing email messages

Create email messages
• create and manage email templates
• edit templates by using an HTML editor
• create an email message by using a template
• define mandatory fields for email messages
• add dynamic content to email messages
• validate email content for compliance by using the Accessibility Checker
• check spam scores for messages by using Spam checker
• personalize using pre-defined tokens

Manage email messages
• define message requirements
• preview messages by using basic, inbox, Litmus features
• configure A/B testing and review test results
• validate and publish email messages

6. Manage customer journeys

Create automated campaigns by using outbound customer journeys
• create and manage customer journey templates
• determine when to use an inbound or outbound customer journey
• determine content types required for a customer journey
• create a customer journey by using a template
• set the target audiences
• implement Power Automate flows for customer journeys
• configure Smart Scheduler
• describe business unit scoping for segments and customer journeys
• add segments and suppression lists to a customer journey
• configure recurring journeys

Publish and manage customer journeys
• configure required options for publishing journeys
• check customer journeys for errors
• publish a customer journey

Configure and manage real-time journey orchestration
• determine using real-time or outbound journey orchestration
• describe the real-time marketing asset library
• enable real-time customer journey orchestration
• create an event-based journey
• configure real-time event triggers
• configure real-time email templates
• configure the SMS channel
• configure push notifications

7. Manage events and webinars

Create and configure events and webinars
• create an event
• configure an event as a Microsoft Teams webinar
• configure an event as a Microsoft Teams Live event
• configure buildings, rooms, and layouts for events
• set up sessions including internal and external tracks
• set up speakers
• configure event websites
• create and manage event forms
• configure event agenda

Manage events
• create event invitations, banners, and social media posts
• manage event registrations, including attendee check-in
• manage speakers, registration, waitlists, and attendees
• manage sponsors, vendors, logistics, and accommodations
• record and view financial information for events

8. Configure Dynamics 365 Customer Voice

Create surveys
• create a project
• select survey questions
• apply branding to surveys and upload images
• add sections to a survey and personalize data
• apply branching rules to surveys
• personalize surveys by using variables
• determine respondent types
• determine submission options
• define satisfaction metrics

Manage surveys
• add surveys to emails
• embed surveys in marketing email messages
• add surveys to a webpage
• add surveys to customer journeys
• view survey responses in Customer Voice
• create a segment from survey responses