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Microsoft Interns4Afrika Dynamics 365 Training 

Starts 18 June 2019 | Virtual Instructor Led Training

 

Real Opportunity. Real Training. Real Experience

The Interns4Afrika program offers talented young people a unique experience with a dynamic and agile technology organisation on the African continent.

To give you the best chance of success the weeks of your internship will be dedicated to developing world-class business and technical skills. We’ll support you to rapidly develop your capabilities through the (virtual) classroom and the great work you will do. If you are entrepreneurial with a passion for technology, are keen to continue learning and have a flexible can-do attitude you are destined to succeed in this course.

 

The following training tracks will be covered during this intake:

 

1. Technical Track 

2. Sales Track

3. Marketing Track 

Before attending this course, students must have:

Participants are required to have their own laptops or computers connected to the internet.

Course Overview

The Microsoft Interns4Afrika Virtual Instructor-Led Training (VILT) is an online training program. It allows interns & graduates from all over Africa to receive world-class training in Microsoft Dynamics 365 and get prepared to sit Microsoft’s professional exams. The goal is to support Microsoft Partner Development and increase technical skills.

You have the opportunity to attend the Interns4Afrika Dynamics 365 Training sessions and then write your Microsoft Dynamics 365 Online exams. Run by The CRM Team, who are trusted by top Microsoft partners around the world, you can be confident that you will receive expert training. With The CRM Team having already delivered thousands of hours of training and helped hundreds of professionals achieve new Microsoft Certifications, this special offer is one not to be missed.

Training Track Agendas

Technical Track

18 June – 31 August 2019

1. Dynamics 365 Introduction

 

  • Learning Platform Orientation
  • Introduction to Dynamics 365 Customer Engagements Platforms
  • Positioning of Microsoft Strategy & Digital Transformation
  • Positioning of Dynamics 365 featured suite of products
2. Introduction to Dynamics 365 Administration
  • Dynamics 365 Technical Overview

What are the deployment options available?

Managing security and Data

GDPR Overview

What additional Azure services can help support Dynamics 365?

How does Microsoft service and support my organization?

How can I lower the total cost of ownership of the services?

How can Microsoft help you move to Dynamics 365 and realize business value faster.

The power of processes and automation in Dynamics 365

  • Getting Started with Dynamics 365

Accessing Dynamics 365

Licensing Plans

Plan a deployment

Import data

3. Microsoft Dynamics 365 Customer Engagement Core
  • Perform discovery, planning, and analysis 

Create and Validate documentation 

Perform Continuation collaboration with customer 

  • Manage user experience design  

Create and Configure Apps 

Create and Configure Templates 

Create and Manage Processes 

  • Manage entities and data 

Modifying and existing data model 

Import and Export Data 

Manage Data 

  • Implement security 

Configure Security in Office365 

Configure security settings 

  • Implement integration 

Configure Outlook add-in 

Configure email integration 

Integrate with Office 365 

Create, configure, and maintain Microsoft Flows 

  • Perform solutions deployment and testing 

Manage environments 

Manage Applications 

Perform System Administration 

Perform Quality Assurance 

Manage Solutions 

Sales Track

18 June – 31 August 2019

1. Dynamics 365 Introduction

 

  • Learning Platform Orientation
  • Introduction to Dynamics 365 Customer Engagements Platforms
  • Positioning of Microsoft Strategy & Digital Transformation
  • Positioning of Dynamics 365 featured suite of products
2. Introduction to Dynamics 365 for Sales
  • Introduction to the Sales Environment
  • Licensing, Pricing and Support
  • Relationship Selling
  • Leverage Social Media
2. Dynamics 365 for Sales Course
  • Perform Configuration  

Configure Sales Settings 

Configure Processes 

Create and Configure sales visualisations 

Configure integration with external sales applications 

  • Manage core sales entities 

Create and Manage Leads 

Create and manage Opportunities 

  • Manage Sales Entities 

Create and manage quotes 

Create and manage sales order processing 

Create and manage product and product catalogue

Marketing Track 

18 June – 31 August 2019

1. Dynamics 365 Introduction

 

  • Learning Platform Orientation
  • Introduction to Dynamics 365 Customer Engagements Platforms
  • Positioning of Microsoft Strategy & Digital Transformation
  • Positioning of Dynamics 365 featured suite of products
2. Introduction to Dynamics 365 for Marketing
  • Introduction to Marketing Environment
  • Relationship Selling
  • Leveraging Social Media
2. Dynamics 365 for Marketing Course
  • Configure marketing applications 

Configure marketing settings 

  • Manage segments and lists 

Create and manage segments 

Create and manage subscription centers and lists 

  • Create and manage marketing forms and pages 

Create Marketing forms 

Create and manage marketing pages 

  • Manage leads 

Create and manage leads 

Create and assess sales readiness 

  • Create and manage marketing emails 

Create email messages 

Publish and manage email messages 

  • Manage customer journeys 

Create Customer Journeys 

Publish and manage customer journeys 

  • Manage events and webinars 

Create and Manage events 

Create and Manage Webinars 

  • Configure and analyze customer responses 

Create and manage surveys and survey responses 

Manage Customer Insights 

 

Exams: Please note that it is a requirement for this programme that all Exams are written before 30 September 2019

Meet the Microsoft Interns4Afrika Team

Neith Thompson, Lwareng Moruti & Thembile Ndlovu

The Microsoft Interns4Afrika Team is committed to seeing you succeed in the internship programme, together with the trainers, you will be supported  to rapidly develop your capabilities through the (virtual) classroom.

Meet your trainers

Mark James

Mark has been a Microsoft Certified Trainer for many years and has been training Dynamics since CRM version 4.0.

He specialises in Dynamics 365 end-user training and has trained across the UK, Africa, and the Middle East. Mark is proficient in Microsoft Dynamics 365: Sales, Service, Deployment, and Customization & Configuration.

Johan van Dyk

Johan has been a Microsoft Certified Professional for 15 years and a Microsoft Certified Trainer for 5 years. He has a BCom (Industrial Psychology) and BCom Honours (Human Resource Development).

He is also an Agile Master, Scrum Developer and Scrum Master, certified through SCRUMStudy. He trains on Microsoft Office, Microsoft Project, and Dynamics 365, as well as project management skills and has been training Microsoft Dynamics CRM for six years.