Microsoft Interns4Afrika Dynamics 365 Training
Starts 18 June 2019 | Virtual Instructor Led Training
Real Opportunity. Real Training. Real Experience
The Interns4Afrika program offers talented young people a unique experience with a dynamic and agile technology organisation on the African continent.
To give you the best chance of success the weeks of your internship will be dedicated to developing world-class business and technical skills. We’ll support you to rapidly develop your capabilities through the (virtual) classroom and the great work you will do. If you are entrepreneurial with a passion for technology, are keen to continue learning and have a flexible can-do attitude you are destined to succeed in this course.
The following training tracks will be covered during this intake:
1. Technical Track
2. Sales Track
3. Marketing Track
Before attending this course, students must have:
Course Overview
The Microsoft Interns4Afrika Virtual Instructor-Led Training (VILT) is an online training program. It allows interns & graduates from all over Africa to receive world-class training in Microsoft Dynamics 365 and get prepared to sit Microsoft’s professional exams. The goal is to support Microsoft Partner Development and increase technical skills.
Training Track Agendas
Technical Track
18 June – 31 August 2019
1. Dynamics 365 Introduction
- Learning Platform Orientation
- Introduction to Dynamics 365 Customer Engagements Platforms
- Positioning of Microsoft Strategy & Digital Transformation
- Positioning of Dynamics 365 featured suite of products
2. Introduction to Dynamics 365 Administration
- Dynamics 365 Technical Overview
What are the deployment options available?
Managing security and Data
GDPR Overview
What additional Azure services can help support Dynamics 365?
How does Microsoft service and support my organization?
How can I lower the total cost of ownership of the services?
How can Microsoft help you move to Dynamics 365 and realize business value
The power of processes and automation in Dynamics 365
- Getting Started with Dynamics 365
Accessing Dynamics 365
Licensing Plans
Plan a deployment
Import data
3. Microsoft Dynamics 365 Customer Engagement Core
- Perform discovery, planning, and analysis
Create and Validate documentation
Perform Continuation collaboration with customer
- Manage user experience design
Create and Configure Apps
Create and Configure Templates
Create and Manage Processes
- Manage entities and data
Modifying and existing data model
Import and Export Data
Manage Data
- Implement security
Configure Security in Office365
Configure security settings
- Implement integration
Configure Outlook add-in
Configure email integration
Integrate with Office 365
Create, configure, and maintain Microsoft Flows
- Perform solutions deployment and testing
Manage environments
Manage Applications
Perform System Administration
Perform Quality Assurance
Manage Solutions
Sales Track
18 June – 31 August 2019
1. Dynamics 365 Introduction
- Learning Platform Orientation
- Introduction to Dynamics 365 Customer Engagements Platforms
- Positioning of Microsoft Strategy & Digital Transformation
- Positioning of Dynamics 365 featured suite of products
2. Introduction to Dynamics 365 for Sales
- Introduction to the Sales Environment
- Licensing, Pricing and Support
- Relationship Selling
- Leverage Social Media
2. Dynamics 365 for Sales Course
- Perform Configuration
Configure Sales Settings
Configure Processes
Create and Configure sales visualisations
Configure integration with external sales applications
- Manage core sales entities
Create and Manage Leads
Create and manage Opportunities
- Manage Sales Entities
Create and manage quotes
Create and manage sales order processing
Create and manage product and product catalogue
Marketing Track
18 June – 31 August 2019
1. Dynamics 365 Introduction
- Learning Platform Orientation
- Introduction to Dynamics 365 Customer Engagements Platforms
- Positioning of Microsoft Strategy & Digital Transformation
- Positioning of Dynamics 365 featured suite of products
2. Introduction to Dynamics 365 for Marketing
- Introduction to Marketing Environment
- Relationship Selling
- Leveraging Social Media
2. Dynamics 365 for Marketing Course
- Configure marketing applications
Configure marketing settings
- Manage segments and lists
Create and manage segments
Create and manage subscription centers and lists
- Create and manage marketing forms and pages
Create Marketing forms
Create and manage marketing pages
- Manage leads
Create and manage leads
Create and assess sales readiness
- Create and manage marketing emails
Create email messages
Publish and manage email messages
- Manage customer journeys
Create Customer Journeys
Publish and manage customer journeys
- Manage events and webinars
Create and Manage events
Create and Manage Webinars
- Configure and analyze customer responses
Create and manage surveys and survey responses
Manage Customer Insights
Meet the Microsoft Interns4Afrika Team
Neith Thompson, Lwareng Moruti & Thembile Ndlovu
The Microsoft Interns4Afrika Team is committed to seeing you succeed in the internship programme, together with the trainers, you will be supported to rapidly develop your capabilities through the (virtual) classroom.
Meet your trainers
Mark has been a Microsoft Certified Trainer for many years and has been training Dynamics since CRM version 4.0.
He specialises in Dynamics 365 end-user training and has trained across the UK, Africa, and the Middle East. Mark is proficient in Microsoft Dynamics 365: Sales, Service, Deployment, and Customization & Configuration.
Johan has been a Microsoft Certified Professional for 15 years and a Microsoft Certified Trainer for 5 years. He has a BCom (Industrial Psychology) and BCom Honours (Human Resource Development).
He is also an Agile Master, Scrum Developer and Scrum Master, certified through SCRUMStudy. He trains on Microsoft Office, Microsoft Project, and Dynamics 365, as well as project management skills and has been training Microsoft Dynamics CRM for six years.
