Dynamics 365 Marketing Course

07 March – 10 March  |08:30 – 16:00 SAST

Cost: Complimentary

Learn how to manage and work in Dynamics 365 Marketing

About the Course:

This is an intensive 4- day online course that will provide you with an overview of the core features and functionalities offered by Dynamics 365 Marketing.

The course will cover key capabilities such as marketing forms, emails, customer segmentation, journey, events, and more – as per the course outline. 

Date:  07 March – 10 March 2022
Time: 08:30 – 16:00 SAST

Course Content
Module 0: Course Introduction

Course Introduction

Module 1: Configure Dynamics 365 Marketing
  • Setup your Trial environment
  • Manage the environment
  • Core Marketing Settings
Module 2: Manage Segments and Lists
  • Create and Manage Segments
  • Create and Manage Subscription Centres and Lists
Module 3: Manage Marketing Forms and Pages
  • Create Marketing Forms
  • Create Marketing Pages
Module 4: Manage Leads, Accounts and Contacts
  • Create Leads
  • Create Accounts and Contacts
Module 5: Manage Marketing Emails, Customer Journeys, and Real-time Marketing
  • Create Marketing Emails
  • Create Customer Journeys
  • Intro to Real-time Marketing
Module 6: Manage Events
  • Create an Event
  • Create a Webinar Event
  • Promote and Manage Event
Module 7: Surveys with Dynamics 365 Customer Voice
  • Create a Survey Project
  • Create a Survey
  • Send Survey
Module 8: Analyze Insights
  • Evaluate Marketing Initiatives

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Meet your trainer

Mark has been a Microsoft Certified Trainer for many years and has been training Dynamics since CRM version 4.0.

He specializes in Dynamics 365 end-user training and has trained across the UK, Africa, and the Middle East. Mark is proficient in Microsoft Dynamics 365: Sales, Service, Deployment, and Customization & Configuration.

Mark James