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Omni-channel vs Multi-channel. Is there a difference?

Omni-channel vs Multi-channel. Is there a difference?

Omni-channel vs Mutli-channel. Is there a difference? The words multi-channel and omni-channel are often used interchangeably by experts and consultants alike, but is there a difference? We believe there is.   Multi-channel refers to the fact that organisations...

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Privacy and Protection: GDPR – what you need to know

Privacy and Protection: GDPR – what you need to know

Privacy and Protection – What you need to know about the GDPR Does your company deal with data from individuals or companies in the European Union (EU)? If so, read on. Data is everywhere – and at the heart of almost every business. Yet recent data breaches have meant...

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Customer Service eBooks

3 REASONS YOU NEED TO CHANGE THE WAY YOU DO CUSTOMER SERVICE NOW!

3 Reasons you need to change the way you do customer service now!
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THE 5 SECRETS THAT WILL HELP YOU DELIGHT CUSTOMERS ANYWHERE

The 5 secrets that will help you delight customers anywhere.
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The CRM maturity journey

Where are you on the maturity journey?
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Customer Service Videos

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