PL-900: Microsoft Power Platform Fundamentals

PL-900: Microsoft Power Platform Fundamentals

PL-900: Microsoft Power Platform Fundamentals

About PL-900: Microsoft Power Platform Fundamentals

  Candidates for this exam are users who aspire to improve productivity by automating business processes, analyzing data to produce business insights, and acting more effectively by creating simple app experiences. This exam covers the following: Describe the Power Platform components: Power Apps, Power BI, Microsoft Flow, Common Data Service (CDS), connectors, and AI builder; describe cross-cloud scenarios with representation across Microsoft 365, Dynamics 365, Microsoft Azure, and third-party services; identify benefits and capabilities of Power Platform; identify the basic functionality and business value Power Platform components; implement simple solutions with Microsoft Flow, Power BI, and AI Builder; and create a basic app in a no-code environment.
Delivery Instructor-led classroom or online training. Classroom training is hosted at The CRM Team training suite, Allandale Offices, Waterfall Drive. 
Course Content
1. Understand the business value of Power Platform
Describe the value of Power Platform applications May include but is not limited to: • analyze data by using Power BI • act with Power Apps • build solutions that use Common Data Service (CDS) • automate with Microsoft Flow • interoperate with external systems and data Describe the value of connecting business solutions May include but is not limited to describing the benefits of connecting: • Dynamics 365 • Microsoft 365 • Microsoft Azure • third-party services and apps Understand Power Platform administration and security May include but is not limited to: • understand how Power Platform implements security • understand Power Platform as a service • describe how to manage apps and users • describe admin centers • understand how the platform supports compliance
2. Understand the Core Components of Power Platform
Understand Common Data Services May include but is not limited to: • user experience vs unique job role using Power Apps • identify entities, fields, and relationships • describe environments • describe use cases and limitations of Business process flows • describe use cases and limitations of business rules • describe the Common Data Model (CDM) • identify common standard entities Understand Connectors May include but is not limited to: • describe uses for and types of triggers • describe actions • describe connectors • identify use cases for custom connectors Understand AI Builder May include but is not limited to: • identify the business value of AI Builder • describe models • consumption by the Power Platform
3. Demonstrate the business value of Power BI
Understand common components in Power BI May include but is not limited to: • identify and describe uses for visualization controls • describe types of filters • describe Tabs • custom visuals • compare and contrast dashboards and workspaces • compare and contrast Power BI Desktop and Power BI Service Connect to and consume data May include but is not limited to: • combine multiple data sources • clean and transform data • describe and implement aggregate functions • identify available types of data sources • describe and consume shared datasets and template apps Build a basic dashboard using Power BI May include but is not limited to: • design a Power BI dashboard • design data layout and mapping • publish and share reports and dashboards
4. Demonstrate the business value of Power Apps
Understand common components in Power Apps May include but is not limited to: • describe canvas apps • describe model-driven apps • identify and describe controls • understand uses for templates • understand use cases for formulas Build a basic canvas app May include but is not limited to: • connect to data • use controls to design the user experience • describe the customer journey • publish and share an app Understand Power Apps portals May include but is not limited to: • describe use case for and the business value of portals • describe how to extend CDS data, use controls, and embed Power BI objects
5. Demonstrate the business value of Microsoft Flow
Understand the common components of Microsoft Flow May include but is not limited to describing the use cases for Flow components: • flow types • templates • connectors • triggers • conditions • expressions • approvals Build a basic flow May include but is not limited to: • create a business process flow • implement a Microsoft Flow template • modify a flow • run a flow • export a flow to Logic Apps
Sign Me Up

This course is a fantastic way to get started on the Microsoft Power Platform. It was very informative and gave a good base understanding on how to navigate and use all the different functions. It is structured in a way that makes it easy to follow, as well as easy to delve into more complicated processes in your own time and still understand what’s going on.

Ross Constancon


Customer Insights FT

Customer Insights FT

Customer Insights

Transforming data into actionable insights

Companies that win, are the ones that know their customers best.

The value of good data lies in what insights it generates to positively influence your business processes. Personalize your customer engagement with Dynamics 365 Customer Insights and gain the advantage.

Why Customer Insights?

Unify Siloed Customer Data and Have a Single View of your Customer

Predict Customer & Business Outcomes with Behavioural Analytics

Optimise Decision Making with Actionable Insights

Direct Business Process Automation based on Insights derived

The data challenge most businesses experience

Capturing, consolidating, cleansing and analysing customer data continues to present a significant challenge
for many businesses.

Dynamics’ Customer Insights has been specially designed to enable businesses to quickly consolidate data for a single customer view and work with actionable data insights to make decisions that grow their revenue.

All this without having to commit to a significant investment in a data management infrastructure.

Narrow the gap between data and action.

The journey toward the single customer involves four simple steps:

1. Unify

Understand your current position on the data maturity journey. Bring historical data together as the basis for single view. Consolidate disparate data sources to create a rich analytical environment that generates useful, actionable insights.

2. Transform

Transform unified data into insights through embedded AI and ML capabilities. Construct tailored customer profiles based on consolidated data environment, segment customer pools based on static and dynamic attributes.


3. Discover

Utilise customer, data and business measures to draw insights from data. Formulate hypotheses based on data strategy and evaluate theories through the development, testing, and training of machine learning algorithms.

4. Optimise

Push insights into the places where they can be utilised by business users, business analysts, and administrators. Connect to Microsoft Flow for automation, PowerApps for customised business applications, and Power BI for more in-depth, visual reporting.


Unleash the power of your data today!

Optimise Decision Making With Actionable Insights

Get a single view of every client within a unified interface.
Combine and leverage all your data – spanning policies, premiums, opportunities, open claims, relationships and their assets – with a single view. Create a seamless customer experience, while empowering your sales team. Supply client information to those in your team who need it – improving office productivity and ensuring consistent client management.

Predict Customer and Business Outcomes

Give your clients a consistent and seamless customer experience across various platforms with our solution. A unified front end allows you to switch seamlessly between channels and devices, while still ensuring the same experience for your clients. You’ll be able to bring together SMS, email, social, chatbots and more for a consistent and powerful experience.


Connect and View Multiple Sources of Data

Use data-driven customer insights that will proactively recommend the right product to the right client at the right time. Offer extra products or services that match the client’s profile for a highly personalised interaction. Real-time dashboards and reporting bring all your information together in a meaningful view for actionable advice.

Get In Touch

Discover how our Customer Insights solutions can unlock the
hidden potential in your business through data Intelligence.