How to be a customer-centric company In the simplest terms, customer centricity is about listening to and learning from your customers. It’s about leveraging the information and knowledge you have about your customers to guide your business in a way that is resonant...
Never lose a prospect? What lead nurturing can really deliver
The sales and marketing funnel is all about conversion. Curious prospective buyers enter at the top and happy customers exit at the bottom.
But what happens when your funnel looks more like a sieve?
By certain estimates, as many as 8 out of 10 marketing leads fail to convert. Other stats focus on buyers’ readiness. By some calculations, only half of the leads are ready to buy.
However, by simply implementing a few intelligent, tried-and-trusted tools and techniques, it’s possible to:
- Convert more leads
- Source higher-quality leads
- Significantly shorten the sales cycle
- Boost revenue
Which is exactly what today’s leading companies are doing with nurture campaigns.
From generic to
It’s the age of the individual. Today’s customers won’t settle for generic content and messaging. They want to be met on their own terms. They want to know their custom is valued. They want to be treated as an individual. To have their unique tastes and preferences catered to.
More than this, they want to feel that the company whose products or services they’re buying is engaged and aware of how they want to be treated.
It’s a reciprocal relationship. And it’s the foundation of long-term business and repeat customers.
Building that kind of relationship takes time. It involves creating awareness. It centres on emphasising knowledge and expertise. It hinges on openness to answering questions and dispelling lingering doubts. Finally, it’s about onboarding new, quality customers likely to buy again and again.
Why you need to nurture – hint: it’s about
Every day, each of us is swamped with messages from companies trying to catch our attention.
Hey you, buy this!
What about you, sir? Madam? Look at this amazing product!
How can you imagine life without Product X? Product X will change everything!
What happens when we’re exposed to something over and over? Our brains begin to screen it out, so we can focus on other (more important) things.
Think about the way you stop noticing the background noise in a restaurant, so you can listen to the conversation at your own table. Or the way you forget about your breathing – until someone reminds you about it, that is.
Here’s the thing: every day, consumers are subject to the same marketing background noise. And after a while, it’s all the same, over and over, so people just filter it out.
From Noise to ‘Notice Me!’
Is there a way to craft a message that’s listened to? To be the single voice customers hear above the marketing noise?
The answer simple. Yes.
- Have a great product or service
- Connect meaningfully – and personally – with prospects.
Enter the nurture campaign.
It’s a journey, not a pit stop
Unlike regular, once-off marketing campaigns, nurture campaigns are repeated exposures to your company and its products/services.
From establishing thought leadership to introducing positioning, the aim of a nurture campaign is to help a prospect evolve from an explorer or discoverer of
The best lead nurturing campaigns ensure that as many qualified prospects as possible end up as buyers.
How? By keeping prospective customers interested and engaged. By avoiding information overload. By making sure marketing messages are highly personalised – tailored not only to who the prospect is, but where they are in their buying journey.
How the right CRM system helps companies build amazing nurture campaigns
It all starts with prospecting and the lead. From there, it’s about qualifying and – when a buyer begins to get warm – accelerating their journey. Email and content marketing are the cornerstones, but keeping it personal is the key. Moreover, focusing efforts where they’ll yield the most returns – with intelligent lead scoring – is what it’s all about. Then there’s getting the timing just perfect – approaching prospects at a time that they’re most receptive.
The key to unlocking these capabilities is using the right technology. Managing an effective lead nurturing programme – on a massive scale – requires the right data and the right systems. Automation is critical. As is intelligence.
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