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See our Dynamics 365 courses

Exam No. MB2-715

Who is this course for?

The audience typically includes network administrators, network managers, solution architects, functional consultants, partners, and project managers. This exam is also appropriate for sales staff who have a business software solutions background and want to demonstrate foundational understanding of the Microsoft Dynamics 365 application.

What does this course cover?

  • Create a Customer Organisational Structure
  • Administer the Microsoft Dynamics 365 Environment
  • Integrate Microsoft Dynamics with Other Applications
  • Manage Microsoft Outlook and Mobile Environments

Exam No. MB2-716

Who is this course for?

The audience typically includes system administrators, implementation consultants, system integrators, technical staff, and support professionals. They assess a customer’s business needs and install, configure, deploy, and customize the application.

What does this course cover?

  • Configure Microsoft Dynamics 365
  • Implement Dynamics 365 entities, entity relationships and fields
  • Create and manage Dynamics 365 solutions, forms, views and visualizations
  • Implement business rules and workflows
  • Much more

Exam No. MB2-717

Who is this course for?

The audience typically includes sales and marketing professionals, sales managers, project managers, solution architects, and functional consultants. This exam is also appropriate for sales staff who have a business software solution background and want to demonstrate foundational understanding of Microsoft Dynamics 365 application.

What does this course cover?

  • Create a Customer Organisational Structure
  • Manage Leads and Opportunities
  • Manage Relationship and Sales Analysis
  • Manage the Sale Process
  • Improve Sales Performance
  • Manage Customer Information

Exam No. MB2-718

Who is this course for?

The audience typically includes sales operations managers, customer service managers, service schedulers, administrators, office managers, executives, partners, and consultants who want to demonstrate a foundational understanding of the application functionality. The exam is appropriate for those who are new to CRM but have a background in the business process as well as Microsoft Office.

What does this course cover?

  • Manage Cases, the Knowledge Base and the Interactive Service Hub
  • Manage Queues, Entitlements and SLAs
  • Implement Service Management Analysis and Voice of the Customer Surveys
  • Manage the Unified Service Desk
  • Manage Dynamics Field Service and the Interactive Services Hub

Who is this course for?

The audience typically includes system administrators, implementation consultants, system integrators, technical staff, and support professionals.

What does this course cover?

  • Resource setup
  • Booking Setup
  • Work order setup
  • Inventory setup
  • Agreements and billing setup

Who is this course for?

The audience typically includes account managers, project managers, resource managers. They assess a customer’s business needs and install, configure, deploy, and customise the application.

What does this course cover?

  • Install and customise Dynamics 365 for Project Service Automation
  • Configure Dynamics 365 for Project Service Automation
  • Manage project-based sales (Project Service Automation)
  • Use demo data (Project Service Automation)

See our CRM 2015 & 2016 courses

Exam No. MB2-710

Who is this course for?

The audience typically includes system administrators, implementation consultants, system integrators, technical staff, and support professionals. They assess a customer’s business needs and install, configure, deploy, and customize the application.

What does this course cover?

  • Implement an online deployment
  • Manage Microsoft Dynamics CRM Online
  • Manage mobile device apps
  • Manage server-side synchronisation
  • Much more

Exam No. MB2-713

Who is this course for?

This audience typically includes sales operations managers, customer service managers, service schedulers, administrators, office managers, executives, and consultants who want to demonstrate a foundational understanding of the application functionality.

What does this course cover?

  • Manage Microsoft Dynamics CRM components and the product catalog
  • Manage leads, opportunities, and sales
  • Manage metrics and perform sales analysis
  • Much more

Exam No. MB2- 714

Who is this course for?

This audience typically includes sales operations managers, customer service managers, service schedulers, administrators, office managers, executives, and consultants who want to demonstrate a foundational understanding of the application functionality.

What does this course cover?

  • Manage cases and the knowledge base
  • Manage queues, entitlements and service levels agreements (SLA’s)
  • Manage service scheduling
  • Work with FieldOne
  • Much more

Exam No. MB2-712

Who is this course for?

This course is intended for individuals who plan to take the MB2-712 exam. You will learn how to configure and customize Dynamics CRM. The audience typically includes implementation consultants, technical support technicians, and system administrators.

What does this course cover?

  • Configure Microsoft Dynamics CRM
  • Manage and implement Microsoft Dynamics CRM entities, entity relationships, and fields
  • Implement business rules and workflows
  • Much more

Exam No. MB2-704

Who is this course for?

A typical make up of the course will include sales operation managers, customer service managers, service schedulers, administrators, office managers, executives and consultants who want to demonstrate a foundational understanding of the application functionality.

What does this course cover?

  • Sales Management Concepts
  • Manage Leads & Opportunities
  • Work with Service Scheduling
  • Analyse and Report on Service Management
  • Much more

Exam No. MB2-706

Who is this course for?

The audience typically includes system administrators, implementation consultants, system integrators, technical staff, and support professionals who assess a customer’s business needs and install, configure, deploy, and customize the application.

What does this course cover?

  • Administer Microsoft Dynamics CRM
  • Administer Microsoft Dynamics CRM Online
  • Upgrade a Microsoft Dynamics CRM edition and redeploy Microsoft Dynamics CRM
  • Much more

Coming Soon! Dynamics 365 training.

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